WOW! These folks have it figured out. Every member of the staff goes above and beyond, because they want you to enjoy your stay. As a former Four Seasons Hotel Manager I can say this is a 5 star service establishment! Our family of 5 loved our stay. It starts at the top with the Manager Nancy, who gets to know as many guests as she can and find ways to personalize their service. Marie at the front desk is personable, great at multi tasking while making the person in front of her feel special and attended to, houskeeping leaves things spotless (even in areas many hotels miss such as bathroom vents, behind furniture, and shower soap trays - "yes - your guests do notice and appreciate the extra effort your give." We are in the process of moving from Seattle to Chicago and our 3 children had been in the car for 1200 miles and just went through packing up their home and saying goodbye to all their close friends. What was just going to be a stop along the way, turned into a true vaction thanks to the staff of the Howard Johnson Inn & Suites - Rapid City. It is no wonder this hotel was rated the #1 hotel in the entire Howard Johnson chain.
Room Tip: Rooms are spacious and well equiped with Frig, Microwave, and flat screen televisions. Parking is...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 November 2011
Thank you for your wonderful response regarding your stay at our hotel. We all work hard to ensure a great stay for all our guests, and it's always nice to be appreciated. Thank you again and we hope you will be back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC