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Country Inn & Suites by Carlson, Rapid City – reviews, photos

2.5 of 5
2321 N Lacrosse St, Rapid City, SD 57701
Hotel amenities
Country Inn & Suites by Carlson, Rapid City
Ranked #17 of 49 hotels in Rapid City
4.0 of 5 stars 247 Reviews
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247 reviews from our community

What travellers say about this hotel
  • Very nice(9)
  • Breakfast room(6)
  • Water slide(5)
  • Black Hills(5)
  • Gas station(3)
  • Hot tub(3)
  • Great rate(3)
  • Swimming pool(3)
Traveller rating
    122
    65
    27
    16
    17
Only show reviews for Family (85) | Couples (84) | Business (38)
Date Rating
Minneapolis, Minnesota
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Nice place but staff could be upgraded”
4 of 5 stars Reviewed 13 February 2012

This was the 2nd time we have stayed here in 7 years. 2 employees were there upon check-in. After one could not figure out how to log into the computer, the other one checked us in. The whole time they were talking about non-business related items.
We had a whirlpool suite on the 2nd floor. Overall, room was nice. The light above the whirlpool was burnt out. There was odds & ends underneath the TV stand from previous guests. Hotel is just starting to show a little age.
Pool is nice, however don't plan to use it as a swimming pool, as the current from the slide pushes you around. Only a small portion of the pool is for children.
Breakfast was poor. Food was cold 7 undercooked. Not worth the effort.
Parking at this place gets difficult. There is not much room in the front.
I would come back though as the price is good for the room.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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omaha, ne
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Nice Motel reasonable price w pool and restaurant”
3 of 5 stars Reviewed 29 January 2012

It was a good clean motel, we originally went for the king suite w garden tub, but the tub was quite small so we switched to a standard double queen. The comforters were way too heavy, it felt like you were getting x-rays when it was on you. But the bed and pillows were comfortable. The continental breakfast was average, but it did have a lot of variety. It had a couple of water slides, so it was kid friendly and noisy. The hot tubs only had one speed working, pump problems of some kind. But at least they tried to fix it. The staff was friendly and helpful, and the parking and proximity to shopping and restaurants was great. TGI Fridays was right next door.

Room Tip: I was not impressed with the king room garden tub. Unless you are small people it would be hard to...
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wyoming
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Would have a review for you, if someone would have been at reception”
1 of 5 stars Reviewed 14 January 2012

To break up our holiday driving, the hubby dogs and I tried to stop here at around 1:30 am on a weeknight. Hubby went inside to check in, but there was no one at reception. For over five minutes.. no one! He sort of hung around saying "hello?" but.. apparently the receptionist had better things to do than take our money in exchange for a bed for the night. Ended up going across the interstate to the Ramada. Sorry, Country Inn!

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Senior Contributor
24 reviews 24 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Does not deserve the tripadvisor decal at the door.”
2 of 5 stars Reviewed 12 January 2012

We immediately changed rooms after the one we were given looked like someone had just used the beds as a trampoline and the floor was filthy with plastic bags and food.

Our next room was cleaner, but they vacuumed it for me while I was there. It was then I learned that they need new vacuums, as the vacuum did not pick up any dirt on the carpet.

For 2 mornings in a row they were out of items for breakfast, such as eggs, butter and 1/2 & 1/2. One morning the 1/2 & 1/2 was sour. They could not help me, but just blame it on someone else.

The halls and elevators were dirty.

There is not ample parking spaces for the handicapped.

As others have posted, the price listed on the outdoor sign was less than what we paid by reserving on-line. I forgot the staffs excuse.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Oshkosh, Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Best hotel on our entire cross-country road trip!!”
5 of 5 stars Reviewed 7 January 2012

We stayed here on our road trip from Wisconsin to Seattle. We arrived after driving 11 hours that day, and we were exhausted. The check-in process was fast and courteous, and the lobby was clean and peaceful. The very best part of our stay was the bed --- I can still remember how comfortable that bed and linens were!!!! On our trip we stayed in 5 hotels over 9 days, including a high-end one in Seattle - and this one was the best one BY FAR. We have joked that we would consider driving back to Rapid City just to stay in this hotel!!!!! It is also very close to the mall and a lot of restaurants, and the breakfast in the morning was also good.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Country Inn & Suites by Carlson, Rapid City

  • Country Inn Rapid City
  • Rapid City Country Inn
Address: 2321 N Lacrosse St, Rapid City, SD 57701
Price range (per night):* INR4,033 - 11,258

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Country Inn & Suites by Carlson, Rapid City
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