I enjoyed an event that was held at the lodge. Music and drinks. Everything was "OK", but I can't say that it was anything special. The performance was great, but that had little to do with what the lodge itself did. They had only one public bathroom available and since an evening of booze had been flowing that wasn't adequate. They opened up rooms and let us use those. This was an acceptable solution, though if you are going to host events, wouldn't you have public restrooms with plenty of stalls? Also, why would you place the bar in a separate room from the main event?

Let me just say how disappointed my Husband and I were with the level of Customer Service extended to us by the Management for our Daughter Vivian Shepherd’s Wedding. Having booked our event 8 months in advance, and as you required a copy of the wedding invitation along with your rather detailed questionnaire, you should have realized that as the wedding started at 2 pm you could have been better prepared. Our inability to check into any rooms in order to dress and prepare ourselves was ludicrous. And Linda [--]’s rather snarky demeanor regarding our frustration was unacceptable. The Bride, maid of Honor, flower girl, ring bearer were all forced to prepare in the one double room that had been slept in the night before, beds unmade, an inadequate amount of clean towels, and very little lighting. 5 people, plus those helping them with hair and makeup, one bathroom, one sink, one chair. I myself, The Mother of the Bride, readied myself in the public bathroom. Not once did any staff member apologize, or offer us so much as a pitcher of water while we were crammed into that tiny, overheated room. Not once….When I asked a young woman at the front desk about noon if any rooms were available yet I was told in a very harsh tone of voice “this is why we tell people to book rooms for the night before”. I was appalled as A) we were never told that, and B) that seems like such a cheesy way to milk additional bookings as we had already booked several rooms for the wedding night. I hope, if any of you ever have a Daughter get married that she receives much better treatment than our Daughter did. You should be ashamed of yourselves…..As local residents, rest assured we will not be recommending the Lodge to anyone in the future.

The staff at both the hotel and the resturant across the street were horrible. We have never felt so unwelcome in a hotel. We reserved two nights at the lodge but left after one. The room was dirty. Their was used robes still in the bathroom with we checked in. The front desk did not seem to think this was an issue. The resturant food was very bad and expensive. Do not waste your money!

We stayed at the Spearfish Canyon Lodge for two nights on a recent trip. We picked it because of its location at the head of Spearfish Canyon. The "lodge" is really a motel; the rooms were clean and functional but the place lacked personality. The overall rating of "3" given by other travelers is consistent with our experience. We also ate at the affiliated restaurant across the highway - the Latchstring - and had the worst meal of our trip. I ordered one of their specialties, sauteed Walleye, and it came out dry and tasteless, a bit like eating a soft plastic. The server was absolutely uninterested and her job and complained the entire meal. Our meals were supposed to come with house made biscuits and when we asked where they were she said, "We ran out." and did not offer to substitute any; she finally brought us day-old biscuits.
The next morning we had breakfast there again (the lodge is thirteen miles from Spearfish) and the oatmeal we ordered was good but the coffee was weak. That evening we ate in Spearfish at Roma's - a good, traditional Italian place in Spearfish and the next morning had coffee and a bagel at Common Ground in Spearfish. That is a very good coffee house.