I stayed in this hotel as did 15+ other employees from my agency for a training and none of us had anything positive to say other than the rooms were decent. I chose this hotel because they advertised a hot breakfast and they had a gymn. Well, the breakfast was not that great and the equipment in the gymn, which consisted of a treadmill, bicycle, and eliptical machine was very old and falling apart. I wound up walking in the evenings and mornings for exercise.

The staff was very unprofessional. The first morning, I went to the dining room to have eggs and sausage which had not been prepared on time. They were supposed to be ready by 6:00 am, but was started at 7:20! Staff were coming into the dining area and filling their coffee mugs and when coffee ran out, there was no new crafts to replace what had been drained. They placed flavored coffee in a regular craft as well, not a problem if it had been labled as such. Each morning, when coffee ran out right when guests were having breakfast, someone had to go to the front desk and ask for more coffee and the staff really took their time with the requests.

There is one computer that is avilable for guests near the front desk. Each time I went to use it, there was a staff person on it. The one time I did get a chance to use the computer I found it very slow due to extreme browsing by staff and had to perform some triage on the machine to get it to run a little faster.

On a daily basis, staff would congregate near the front desk or from the office, in ear shot of guests, and loudly discuss their life issues (drugs, booze, issues with CPS) often using crude and innapropriate language.

I work for a federal agency and as such, usually do not pay taxes. When I checked out, there was no one at the front desk. After waiting at least a minute, I rang the bell that is there for service. The manager came out with an attitude of "how dare you disturb me!". I asked her if she could remove the taxes, which she did, in actions and behavior that dripped "I hate my life, my job, and you" all over it. Now, if you know 15+ people are going to be checking out, common sense says have someone at the front desk until everyone has done so. It's just not rocket science...

Maybe I am expecting too much from this town but goodness, good service should be a no brainer! The town is not a hub of activity but if you look closely, you'll find a decent artistic movement, history, and community spirit. Unfortunately, you will not find these things at the Comfort Inn. J.

I always place the Do Not Disturb sign on my door. Imagine my surprise when I arrived at my room and found very pungent tobacco smoke in the bathroom.

I brought it to the attention of the night manager who did nothing but move me to another room. I talked to the manager in the morning. The first words out of her mouth were something like: "Well it couldn't have been any of my people." I asked her who else could it have been, and she fumbled around and couldn't answer, so I told her that she was calling me a liar and she denied it.

She finally offered to give me the night for free, but I was on business and that only saved my customer money and didn't help me personally. I really just wanted an admission that someone on the staff did it and an apology.

I told the manager that no one had offered one yet and she immediately replied: "Oh, well I'm sorry."

Too little, too late. I won't be back when I'm town again.

The girl at the front desk who checked us in couldnt even get herself off of the stool she was perched on to greet us and check us in. The hotel garbages outside we NEVER changed during our stay there. It was obvious that the windows in our room had not been cleaned, when the sunlight hit the windows you could see that kids had "written" things in the dirt on the window. The breakfast was nothing to write home about. There was a blood stain on one of the comforters in our room. There was a huge hole in another blanket in our room. Black marks on the wall as though someone had kicked it with there shoe. The shower had soap scum all over the shower head and handles.I have never been so disgusted.

On October16 A Rapid City school girls volley ball team stayed at the comfort inn in huron, sd. I was shocked to learn that the hotel had accepted this reservation without being able to accomodate that many guests. There were 5 in their room with one bed, one sofa sleeper and My daughter had to sleep on the FLOOR because when I called the front desk (from Home in Rapid City) and asked that a roll away be delivered to her room (which I would have gladly paid for) I was informed they were out of roll aways-I was also informed that they were out of additional blankets and pillows! Lucky for her she was able to cover herself with a blanket she brought from home and use her jacket for a pillow! I honestly can not understand why the comfort inn would accept more guests than they could comfortably accomodate?

Furthermore, I tried to bring this to the attention of the chain and had explained the circumstances of this complaint. They did nothing, NOTHING and not even apologize for this incident. Reading through additional reviews, I see that it isn't unusual for this facility to treat their guests poorly!!!!