I'm still in shock. I attended a two day conference at this hotel. Check in started out fine; then we couldn't get into the room we were given. We got another room and in the process noticed another traveler standing outside her room, unable to get in. The room itself was spacious and included a desk, small sofa and fridge. How can I put this? The pillows and coverlet.....stunk like old stinky perspiration. The next morning my spouse complained of "pillow head"....which usually means feather pillows or old, dirty pillows (dustmites.) We attended Day 1 of the conference. A fellow traveler looked MISERABLE at breakfast. NO sleep because of a horrible stench in their sheets like someone had broken an entire bottle of musk cologne on the bed. I guess old perspiration stink was better than musk cologne judging by their condition. The conference room was nice; the water pitchers were some kind of metal and the water tasted like metal...the whisper around the room was don't drink the water, which I didn't hear until I had drunk and tasted some of the metallic tasting water. Our fellow traveler did get the front desk to change sheets and use odor neutralizer on Night 2 but only got 2 wash cloths and a bath mat; NO towels! We got towels; I used the fresh smelling cotton robe provided by the hotel and placed it on top of the pillows/sheets on Night 2 to kill the perspiration stench from some previous travelers. At the end of Day 2 Conference, we spoke with some of the people in charge of the conference. One said she had NO towels. She was also the woman we say standing in the hall during our check in who couldn't get in her room. I have never had an experience like this in a Marriott. The facility is beautiful; the staff were pleasant; the breakfasts in the restaurant were great. The housekeeping? Terrible on this trip! I questioned whether I should write this review; I love Spartanburg. It is pro business, the people are friendly and this Marriott should be one of the best. I can only hope that this will provide a wake up call by management to improve housekeeping.
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