The TERRIBLE rating is due to our experience with RESORT QUEST, the property manager, not the owner of Pelican Watch Villa Unit 1330, which we rented for 7 nights in early May 2011.
If you have a desire to pay for a vacation rental amenity and then spend hours of your vacation time waiting for the technician to show up and make repairs so you can use it, this is the place for your next vacation!
Confusion with making reservations with RESORT QUEST and checking-in after 5pm, should have been our sign that RESORT QUEST was NOT customer-service oriented.
On the third day of our stay we encountered a maintenance problem which we called into the after-hours maintenance center. 24 hours later - no response from RESORT QUEST and when we inquired, they reported they had done nothing in 24 hours to try and resolve the maintenance problem. We were informed by a RESORT QUEST manager that is was our responsibility to wait at the unit for the designated half day for the maintenance technician they obtained, which then required staying with the technician another 2.5 hours to get resolution. After 3 days, numerous calls to RESORT QUEST and encountering some unprofessional attitude that this wasn't their problem, we are happy to report, the problem was fixed.
Overall the unit is comfortable and pleasantly decorated. Very quite except for some renovations underway in the next unit. King-size bed was comfortable. There are great views of the river. beach and ocean. We did not utilize the Amenity Card provided by the owner. Some TLC cleaning of the overall unit is definitely needed, especially in the bathrooms.
