A few years ago we stayed at a Days Inn on our way to Florida and were very dissatisfied but thought we would give them another chance, so we booked a night (April 1, 2006) in Orangeburg, South Carolina. The room wasn't much to look at but we were tired and felt it was only for 1 night. The next morning on our way back home, we both started itching and realized we had been bitten by bed bugs. I contacted Days Inn Worldwide located in Aberdeen. S. D. and enclosed pictures which showed the bites on our legs. I received a letter informing me that each Days Inn is independently owned and franchised. They suggested I should handle this situation with the General Manager. After writing 2 letters to the manager, giving him the room number and suggesting that this mattress be replaced and the room "debugged", I did not receive any reply. We felt we were entitled to a refund of $63.18. I, then, contacted Days Inn by phone and they refused to help me get a refund and they still felt this was not their responsibility. They just don't seem to care about upholding the reputation of their corporation or about satisfying their customers . We are very upset with the way this was handled and will not use any Days Inn again.