My friend and I booked a 3-day weekend with them on Sept. 2-4th 2011. We did not get into town until around 1:30 am. on Sat. morning, and we had not stayed there before so asked to see the room. It was okay looking. We paid for the 3-days and went up to the room. I awoke at 5:00 am itching all over. I dozed back off and woke up again itching horribly and looked around and there were bed bugs all over the bed and me. I killed several and of course blood everywhere on the sheets. We called the front desk and told the manager about the situation and we were told "it was just rented out, no bed bugs" well we said come and look for yourself, and he still argued and we argued and he then called the "police". Wow! Then he comes up to the room and advises me that the police are with him, which I said that is fine I want him to see this too. I showed him all of the bugs and the dead ones, as well as even with the lights on these guys were crawling around (infested). He still argued with us and had the nerve to tell us that he thought we had planted these in the room! I had to laugh, and said oh yeah, I carry my jar of bedbugs everywhere I go! My god, how assenine is this guy? I am in my p.j's and he says I need you to leave, we said fine, definitely leaving, but need to put clothes on, it is prior to 7 a.m. at this point. We get our stuff together and go down to get our money back and he refused to refund this nights rental, he said we stayed in the room! At this point, I could have done bodily harm to this gentleman. In my 4 hour stay, I have been eaten alive, he's called the police on me, kicked us out and then robbed me! I have never been treated in the manner he treated us. I could have understood having bedbugs if he had acted as if he were concerned and tried to remedy the situation, but instead he turned it into what I felt was a scene from the twilight zone! I am going after this hotel for the rental as well as my pain and suffering, being that I was eaten and am allergic and that the police were called etc. DO NOT STAY HERE- I have many pics to share of the bugs if anyone is interested.
- Red Tree Hotel Oceanfront
