I travel to Mrytle Beach often...It is my place for destressing..and I almost always have a positive experience. Unfortunately this time, I was met with the force of arrogant and hostile force of Crystal and crew. I was booked for an oceanfront room..they put me on the 17th floor...I asked if there was another room on a lower floor..Crystal told me no, without looking. I told her I had a phobia to that height, it didn't phase her...so I went to look at the room to see if I could go on the balcony....it was very uncomfortable...so I called the reservation site and was about to cancel, when she looked at the availability and told me there were other rooms on lower floors....I went back to the desk, and was treated as if I had done something wrong and was an imposition on their time..Crystal refused to wait on me and never apologized..not one of them apoligized..they retorted with, we let you sign in early....then they said they would have to charge me for going in the room..but later decided not to....I expected at least management to apologize..but that never came...They acted as if they were doing me a great favor... Please remind them..I was paying for that room. It was not a gift......
- Also Known As:
- Towers At North Myrtle Beach Hotel
- Towers At North Myrtle Beach Hotel North Myrtle Beach
- Official Description (provided by the hotel):
- Imagine an interior of stunning art deco design in the same sunrise/sunset colors, with ingeniously laid out condominium units in combinations of 1, 2, and 3-bedrooms, each with its own stunning private balcony view of the ocean, wireless internet access, full kitchen, and designer furnishings. Towers on the Grove - newly opened, ready for guests, and eager to pamper every guest with its amenities. ... more less
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