There were a lot of little things wrong here, enough to make me regret my choice.
The clock radio ran fast. Unbelievable. It updated an hour every 50 minutes. We stayed there two days and I reset the clock several times. I finally unplugged it. Reported to the front desk, no fix.
Telephone had a dial tone. Dialing did nothing and there were no dialing instructions. Reported to the front desk, no fix.
The desk chair rollers did not roll, making it hard to move around. Reported to the front desk, no fix.
Toilet had a leak and refilled with water every 20 minutes or so. Loudly, I might add.
Analog TV. At least an analog TV shows an analog picture better than a digital TV.
Hair dryer did not work. When my wife complained, a staff member took her to a 'secret' room off a stairwell on the seventh floor and let her dry her hair there. Turned out the bathroom electrical outlet did not work.
Dining room too small.
Slow wifi. It went out five times. The front desk reset the router each time & it worked for a while.
Why did I choose this location? To get the free transportation to/from the cruise terminal. It was a good service, well run by a helpful driver. But would I stay here again? No.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 May 2012
I’m sorry that you did not enjoy your stay with us. It is disappointing that my staff did not deal with your concerns with a sense of urgency. We will be meeting to discuss this. Please know that since your stay our WIFI equipment has been upgraded and we have not had any complaints. I shared this review with our front desk staff and one representative remembered assisting your wife with the hair dryer. We have addressed the desk chair, the bathroom outlets, and replaced the clock radio in the room that you were in. I once again thank you for the review because it helps us improve our skills and in turn improve the experience of our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC