My husband and I were skeptical about staying here because the last reviews that were posted were early 2010, so we didn't know what to expect. We arrived at the hotel right at check-in and were told that we couldn't check in right then because the room wasn't ready, she needed to check to see where the housekeepers were. She left, then returned a few moments later and informed us that the room we requested wasn't available but that she was going to upgrade us to a bigger toom at no extra charge. We were checked in in a timely manner after that..The staff were very helpful and friendly. The hallways and elevators had a smell to them but once we got to our room, we were pleasantly surprised. It was very clean and had no smell to it. The fitness room was right down the hall from us, although we didn't use it. The pool was clean and had grills that you could use to cook on. The side doors stayed locked at all times, and you had to use your room key to get in, which made me feel safe. The front door was locked at 9 p.m. and you had to use your room key to get in. The office closes at 9 pm but there is always someone available, all you have to do is call down.. Housekeeping is done on a weekly basis, so if you want refresh service ( bed made, toiletries, linens, trash taken out, ect. ) you either have to pay $5 per service ot you can change out the linens, ect at the front desk, which we were aware of before we got there, and it didn't bother us because I always take our personal shampoo, soap, ect, with us. The only time I ran into a problem was on our third day there when I went down to the office to exchange our linen and was given everything but wash cloths because they needed to wash some, was told they would call my room when they had some, that was at 5 pm, I waited til 7 pm and still hadn't heard anything so I went down and was told they weren't ready yet, it wound up being the next morning before I got any. That was the one and only time that happened during our 6 day stay so I really can't be too upset... We would definitely stay here again.
- Studioplus Deluxe Studios Charleston
- Extended Stay America Charleston
