Soon after entering our very outdated room we discovered an item was damaged. We immediately left the room and reported the damage to the front desk. We asked to see another room and then transferred. It was a much larger and nicer room. We then stayed through the weekend. At check out we were told everything was good and no additional charges. A few days after we returned home we found they had charged us for the damage we reported in the first room. The charge was entered several hours after we had left, by the same person who had told us no additional charges at check out!!! After several calls we have still not received a refund.
We also had an issue with the pool not being covered. The video on their website clearly stated that it was covered during the cooler months. If we had known that we would have made reservations somewhere else.
We also found out that the hotel does not own all the rooms, they are sold to outside owners. The best and most caring owners have the nicest rooms, so ask for those rooms or just book the room through the owner.
My dispute is with the hotel management and not with the room owners. I would really like to hear if anyone else had similar problems.
- Palace Hotel Myrtle Beach
- The Palace Hotel
- Myrtle Beach The Palace
- Palace Resort Myrtle Beach
