Arrived and found "Water Slides" were closed down and locked off-was told by someone else staying there that it had been that way all week and they wanted to leave but owner refused refund. Pool dangerous, overcrowded, nasty, out of control and had sharp objects in and around it. Website shows what appears to be an elaborate kiddie pool. If someone finds it there, please let me know. Room nasty and smelly. Toilet rusty. One of my daughters was concerned because in the corner of her room she found a ball of what looked like a mixture of some type of fur or hair and a bug. Bed less comfortable than a cot and linens were dirty. Pillows as thin as a towel. No light bulbs in lamps. Had to run outside half dressed during the night because someone pulled the fire alarm. After that, went to office to see if I could cancel the next days reservation and another guest was there doing the same. Personally witnessed the clerk threaten to "drag" her "kids out in the street and beat them with a cane." At this point demanded a full refund and was refused. Clerk called owner/mom who also refused and threatened to call the police because we were being "rude" to her son by asking for a refund. Went back to room and walked out a few moments later. The owner and clerk son walk outside of office and started screaming at us. Went back inside and locked the door. Owner then called us on phone, threatened us again with the police and stated the "slides had been opened all day." Stated that we would not receive a refund and that if we tried to leave she would charge us a cancellation fee on our card. By this time we were scared to even walk out of our room because of the sheer craziness of the people. My young children cried all night. One had been with me when owner's son/desk clerk threatened the other woman's kids. Returned key in morning light and owner was there. Asked her again for a refund and a copy of any paperwork we had signed. She threatened to call the police again. While walking out the door I told her "thank you for ruining my family's vacation." She responded "you're quite welcome." Did not receive refund. Was raked for over $300. Then had to turn around and find and pay for another hotel for remainder of our stay. Had to cancel debit card to avoid any further fraudulent charges being added. Will be seeking legal representation for damages, warning everyone I know and filing a complaint with the BBC. Places like this need to be shut down. They turn families into victims.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC