My husband and I and another couple went to Myrtle Beach for a weekend...and for all us that is rare to get away from home. We went on advice of friends because this place was supposed to be reasonable. We got there, checked in, so far OK, the person helping us was friendly, his name was Bobby. We go to the cottage, pretty much what we expected at first. On my bed the blanket was so nasty, it smelled, couldn't sleep. Prior to that, we had gone to office to ask if we could get a couple of chairs from pool because our deck had nothing and on the website, it showed chairs. Seriously, what's the point of a deck if you can't sit on it? So we asked the gentleman behind the desk, after witnessing him being rude to people on the phone, if we could have a couple of chairs from pool. He RUDELY told us if we did that where would anyone else have to sit? We told him everyone else had chairs on their decks, nothing. Informed him that there were many lounge chairs at pool, he said not everyone wants to lounge. My friend and I walked out. I became furious about this employees attitude toward us so I went back in. I asked what his name was, because he wasn't wearing a name tag, and I didn't appreciate the way we were treated. I informed him that we paid our money like everyone else. He said his name was Steven and his mom Glenda was owner and manager and that he was Assistant Manager. I told him we came in to ask a simple question, all he had to do was say the hotel preferred to keep chairs at pool. Shame on you Glenda for letting someone who has no customer service talent near your customers. My friends who suggested this place is embarassed. Word of mouth sent us there, word of mouth will keep potential customers away.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC