This was the first time staying at Meridian Plaza. I booked 1102 through ----.
I have never had any problems with vrbo property until this unit.
I arrived on Saturday, September 3rd. Upon arrival, I was disappointed that this unit is not at all as described. There is nothing "new" about this unit. The furniture is old and used and it looks like it was purchased from a thrift store. The sofa was stained and had a cigarette burn on it, the coffee table had water stains on it, the furniture was covered in dust, the ceiling and vents covered in mold and mildew, and the dishes placed back in the cabinet dirty. We had to go out and buy paper plates and cups. I called the owner and explained the unit was dirty and she replied "so what seems to be the problem?" The next day, a man knocked on the door holding a bottle of dish washing detergent and said he was told to come by and drop it off so we could wash the dirty dishes. There was supposed to be detergent in the unit for washing and there was none to be found which tells me the cleaning company did not wash them before I arrived.
There are two beds in the unit. Very uncomfortable, full-size beds. The ceiling has buckled from damage and the furniture in the bedroom has water damage. The owner said if there was any problem to contact the cleaning company she hires. I contacted them and no one ever answered the phone or returned my calls. Since this unit is not managed by the Meridian, they said we were on our own. They could not place us in a different unit or do anything for us.
THESE UNITS ARE INDIVIDUALLY OWNED. If you do not go through Meridian, they will not do anything for you. They would not even give me change for a dollar to wash clothes. They will tell you, “You are on your own.”
By the second day, my husband and I were sick from breathing the mold coming out of the vents. The bathroom ceiling was covered in mold and mildew and eventually fell in. I went downstairs and stated to the front desk clerk that I understood they couldn't help us since I did not rent through them but explained there was a serious problem. They said they were not allowed in the unit and for me to call the owner. She didn't answer nor did the cleaning company she said to call if I needed anything. I left a message on both voice mails. No response. I told Meridian I called and couldn't get a response and they sent up a plumber. They took pictures of the unit because it was in bad shape and they didn't want the owner to blame them for damage. I told them that I didn't want to be responsible for them being in the unit. The maintenance person told me if the owner gave me any problems to contact the manager. I ended up having to call the manager once the owner started threatening me and the manager would not call me back. We were “on our own.”
I was informed by the Meridian that this unit was one of the worst units in the building. It is not cleaned properly nor is it maintained like the other units in this building. My sister was in the area and had stayed at the Meridian 3 times in the past. She stopped by to look at 1102 and stated this unit did not compare to the units she had stayed in during her past stays.
After returning home, the owner told me she would return my deposit. She didn't. I emailed her a second time and she stated again "it's in the mail." I informed her that her cleaning company did not clean the unit before I arrived and she stated she would return my deposit plus the cleaning fee.
I posted a review of her property two weeks after my stay. She then called and left me a voice mail and threatened to sue me unless I removed my review. Because I left a bad review she wouldn't give me my deposit back. I have contacted vrbo to report her threatening phone call and to inform them this owner does not return deposits.
This is the worse experience I have ever been through with rental property.
I did ask Meridian if the unit was cleaned before I arrived. They said the cleaning company walked in, stayed 5-10 minutes, and then left. Maybe they had time to change the sheets but I found hair on the pillow cases. I asked the owner if she had seen her property recently to see if the cleaning company was doing their job properly and to look for damage, she told me she hadn't been there in six months. The only thing she knows about her property is what this company tells her.
If there are great looking units at Meridian, I didn't get to enjoy one of them. No customer service and threats made by the owner of the unit. I wouldn't go back for that. And it makes me wonder if she has threatened people in the past stating they would not get their deposit back and possibly get sued for leaving negative feedback.
I am posting pictures of the dirty dishes I found in the cabinet, the dirty sofa, the mold and mildew on the vents and the ceiling, and the ceiling once it fell. The day I left this unit, the ceiling was still covered with a plastic bag. The Meridian stated they would have to get someone to get drywall repair.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC