We made arrangements to stay here based on the Tripadvisor ratings and the fact they were running specials.
We arrived in the evening and picked up keys at their office. When we enter the condo, we were hit with a very strong mold smell. We found cockroaches dead on the floor in many locations (and decided dead ones are better than live ones). When we checked out the bathroom, we found that paint from the ceiling had fallen all over the room. To say the least the condo was in bad shape and not clean. There was nothing we could do at that point, because of the time, so we went and bought cleaning supplies, cleaned up some and spent the night. Not a good night sleep!
The next morning we went over to the office and brought the matter up with the staff. They were extremely sorry and found us another place right away-without even being asked. The 2nd condo was much nicer and cleaner. Yeah! We finished our time on HHI happily.
The bottom line is: The condo complex is older, so it could use some TLC. The location was great. The beach is great. The 2nd condo was great. The staff was very concerned that we were content with our stay...that says alot these days.
I would love to go back to Hitlton Head and I might be willing to use Vacation Time again...BUT I would be much more careful about the exact condo details.
- Adventure Hotel Hilton Head
- Adventure Hotel Rentals
