Stayed here at the end of December. We chose the hotel based on its reviews. We really enjoyed our stay.
+ Great breakfast, great rooms with great toiletries, personalized greeting card upon check-in, with chocolate and water bottles
+ Room with mini bar and snacks
+ Great TV channel selection
+ Heated outdoor breakfast area
+ Gorgeous views
+ Balcony with amazing views
+ Great mini-town in the resort: restaurants, convenience store, etc.
+ Got the room we had asked for
+ Close to shopping plazas
-/+ Why doesn't any hotel offer slippers anymore? We had bathrobes, but no slippers.
A few issues that somewhat bothered us:
- The resort is huge and they don't really give you a map of it at check-in, we had to do with the map in the hotel binder and ended up getting constantly lost whenever we would leave the room
- No information on where the beach is, the pools are, the bike rental is, etc. we had to keep asking around; and they only carry regular bikes, no crank-forward bikes
- One morning, at breakfast, they took our order for omelets, yet 25 minutes later, they still hadn't arrive. We thus had to reorder with another employee. When the employee we had ordered with initially came by to ask us how everything was, we told her about the issue and she was rather surprised. In conclusion, we just stood there waiting and waiting and no one came by to ask us how we were doing. We decided to give them time to rectify their mistake, yet had to take matter into our own hands and reorder so that we could finish breakfast and get going with our day
- New Years dinner: 2 options: we chose the Quarterdeck. A bit of a wait to get to our table, and while the food was very delicious, it was also very buttery, to the point where one of us couldn't continue eating past the first 5 bites. Also, one of the lobster tails came slightly undercooked, as they were packed and in a hurry to get the plates out, it seemed
- Extremely high beds, we constantly had trouble getting in and out of the bed. One of us bruised themselves on a couple of occasions too
- A vent into the room above one of the beds blew freezing cold air; where from, we had no idea
Overall, we wouldn't hesitate returning, as we loved the area, and the hotel was great in the end.
- Hotel At Harbour Town
