We swapped a week of our timeshare for Christmas week at Southwind II on Hilton Head Island, so this was our first time at Southwind II and Hilton Head.
We arrived after hours, after dark, and the place was not easy to find, even with GPS. We tried calling the check-in office for more precise directions but the phone system would not allow us to reach a live person, instead we could only get a recording which recited directions once, then hung up. After about 15 minutes of driving around we finally found the check in office. After that, check-in was easy and pleasant. We went straight upstairs and did not encounter any timeshare soundrels at the ground level entrance (perhaps because we arrived after hours?) The staff was friendly and courteous.
PROS: The grounds are immaculate and beautifully designed. The unit itself was awesome. It had an open, airy floorplan, with three bedrooms and four baths, including two full-size master baths with jacuzzi and nice-sized showers. Water pressure is great! Beautiful view out back of a small lake and trees. TVs were old CRT style but there is a DVD player in the living room and a stereo as well. The stereo has RCA ins so you can hook up an iPod or iPhone to play music, so remember to pack an adapter cable. There is a washer/dryer right in the unit, very convenient. Out of all the timeshare we have traded over the years, this is the best overall.
CONS: The vanity countertops were curiously low, almost kindergarten-level. I really had to bend over to shave and brush my teeth, and I'm only 5'7"! Our mattresses were very soft and need replacement. We encountered several maintenance issues: two broken stove burners, slow drains, and burned out light bulbs. Not show stoppers but inconvenient nonetheless. My biggest complaint is the WiFi service. While free, it uses an unfriendly authentication method that constantly kicks you off and repeatedly asks for the password, then redirects you to a timeshare homepage instead of the page you wanted. We had the same problem on XP laptops and iPhones. ATT customers note: there is no 3G anywhere on Hilton Head!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC