This Inn is several miles from the beach, but that doesn't matter if you spend the day at the beach, and just want a nice place to rest in the evening. About half of the rooms at this Inn are very comfortable two room suites. There is a large outlet center nearby as well as a selection of mid-range restaurants. The hotel is in a nice quiet setting, well off the main road that services Hilton Head Island.
On this particular stay, our reservation was misplaced. Complicating matters, we were using a Hilton Honors reward certificate - which normally is approved through central reservations. Big thank you to Juan at the front desk, who took a 'no problem' attitude and placed us in the room of our choice. The next morning, we had a voucher for buffet breakfast. We were surprised to have host Juwin tend our table like we were in a fine restaurant. The food was great, too.
Hotels are in the hospitality business, and they don't all take that word as literally as this Inn does.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 January 2012
Dear Paul P~
Greetings from the Hilton Garden Inn Hilton Head! Our team very much appreciates your review of your recent stay with our hotel. We were pleased to read the kind comments about our team members Juan and Luwin and they were excited to learn that they made such an impression on your stay. Several of our guests take advantage of our location being so close to both the beach and Tanger Outlet center during their stay. It is reviews like yours that help our team foster our "culture of hospitality", thank you and let us know anytime we may assist!
Yours in Service,
Hilton Garden Inn - Hilton Head Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC