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Park Lane Hotel and Suites – reviews, photos

3.0 of 5
12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Hotel amenities
Park Lane Hotel and Suites
Park Lane Hotel and Suites
Park Lane Hotel and Suites
Park Lane Hotel and Suites
Park Lane Hotel and Suites
Park Lane Hotel and Suites
Ranked #23 of 41 hotels in Hilton Head
3.5 of 5 stars 180 Reviews
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180 reviews from our community

What travellers say about this hotel
  • Very nice(7)
  • Full kitchen(5)
  • Continental breakfast(5)
  • Hot tub(4)
Traveller rating
    49
    60
    36
    19
    16
Only show reviews for Family (59) | Couples (66) | Business (8)
Date Rating
Halifax, Canada
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
“We Had An Enjoyable Stay”
4 of 5 stars Reviewed 11 February 2012
5
people found this review helpful

Used a groupon for the first 3 nights and stayed a 4th with AAA rates. The price was right!

We are a retired couple who have just begun a 3 month road trip through out the American South and Southwest . My husband spend years travelling the world on business and we have travelled extensively in North America and Europe. We are NOT interested in high end hotels or resorts, but in accomodations that provide good value for our $.

The location was central and quiet. Our room was a 3rd floor Loft. The hotel is a little worn and showing it`s age in some areas including our loft suite. The unit was clean, and comfortable. Wi-FI (free) was excellent, 2 flat screen TV`s , 2 bathrooms ( smallish but I have spend a lot more money for a much tinier bathroom), fireplace, and full kitchen. The kitchen could have used a couple of broiler pans or roasting pans and a sharp knife!

Staff, both housekeeping and front desk were pleasant and co-operative. The breakfast was fairly standard for this level of hotel, my husband missed having cereal as a choice. Nothing exceptional, but adequate. The Starbucks coffee was great.

Our stay was comfortable and enjoyable and we felt we recieved excellent value for our money. Definately 3 stars .

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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NY
Reviews in 2 cities Reviews in 2 cities
“Excellent place to stay!!”
5 of 5 stars Reviewed 11 February 2012
3
people found this review helpful

My husband and I recently stayed at Park Lane Hotel and Suites and enjoyed the whole experience. It is very clean!! It has more than adequate space, attractive decor, full size kitchen, adequate supplies, very comfortable clean beds and bedding, a balcony and pleasant helpful staff.
We would definately return. It is inexpensive for all that you get. It is much better than an ordinary hotel.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jacksonville, Florida
1 review
4 helpful votes 4 helpful votes
“NOT Pet "Friendly" and fought to remove charges”
1 of 5 stars Reviewed 10 February 2012
4
people found this review helpful

While it appears to be “pet friendly” … it is definitely not. We received 2 phone calls in our room when our yellow lab went out to the balcony alerting us “you better get your dog off the balcony because he’s barking at everyone” … Truth: he went out once, barked at someone who was saying hi to him. Went to dinner, got 3 missed calls that dogs were tearing up room and annoying guests…Truth: nothing was destroyed, no scratches, no barking (we even snuck back to the room to try to catch them). Not to mention the dinner ruined, they also threated to have us pay to relocate all guests on the floor at our expense (but I’m sure they’d change them too – the savvy business people they are) and when we said this is a very ‘non-friendly’ pet-friendly place, they graciously smiled and said, we’d love to check you out. We were at the hotel maybe 4 hours and they still tried to charge my card for the entire stay, the pet fees and it took almost a week to get in touch with the manager and even longer to get the changes reversed. We ended up staying at Palmetto Bluff – VERY PET FRIENDLY!

Room Tip: Don't stay here
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  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Only $69. Wowwwwwwwww”
4 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

This was a great place for a weekend get a way. The price is nice and this is an all suite hotel. It's not five star but is a very comfortable place if your are ona budget. It was like a high end three star hotel. You can a choice of have a queen, king or loft. I had the loft. It was a full kitchen with a fire place. I felt very comfortable. This place is very clean. I love that their was certain wasys they tried to conserve enery by using motion sensor lights in the public rest room. There were discounts to some of the dining places nearby with the room key,
The negative was there was some kind of noise that woke me up around 4 am it lasted about ten minutes. It was off season so there was only one person working the front desk however, she was very helpful. One small pet peve was the foot operated trash can didn't work near the public bathroom by the conference room. That is a minor detail i think could easily be fixed. there was standard cable in the room but i could not seem to get the HBo channel to work.
Over all. I loved the place. Not to mention out travel party could all early check in before noon.

Room Tip: There was not a business center that I saw but they did have a computer in the lobby for guests also...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
“Good hotel for the price”
4 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

My boyfriend and I stayed here for a long weekend as part of a Groupon deal. The Park Lane was a perfectly fine hotel. I verified before our trip that 1) housekeeping was included even though we were there as part of Groupon (it was); 2) rooms that had pets staying in them were specifically cleaned to remove hair and dander (they were); and 3) we would not be bothered with timeshare calls (we did receive one call asking us to attend a presentation--we said no thanks). We got a loft room and found it very clean (loft got a little stuffy during the day but each hotel room has it's own thermostat, which was great). The bathrooms were small--but that was not an issue for us (after all, it is a hotel, not my house). The staff at the front desk were friendly and accommodating. Breakfast was limited, but good enough for us. Location was about 2 miles from the beach--which was fine, particularly in the off-season. The kitchen had some utensils and pots, and plenty of dishes (only one small glass pan to use in the oven, however). The only time we heard a dog barking was in the hallway a few times--we couldn't hear the dog in our room from a few doors down. Actually I found the hotel to be fairly quiet. Overall, a fine choice for anyone traveling on a limited budget.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Park Lane Hotel and Suites

  • Park Lane Hotel
  • Park Lane Hilton Head
Address: 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Price range (per night):* INR4,977 - 9,730

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Park Lane Hotel and Suites
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