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Sonesta Resort Hilton Head Island – reviews, photos

3.5 of 5
130 Shipyard Drive, Hilton Head, SC 29928 (Formerly Crowne Plaza Hilton Head Island Beach Resort)
Hotel amenities
Sonesta Resort Hilton Head Island
Ranked #15 of 41 hotels in Hilton Head
4.0 of 5 stars 446 Reviews
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446 reviews from our community

What travellers say about this hotel
  • Very nice(13)
  • Shipyard plantation(7)
  • Parking lot(6)
  • Indoor pool(6)
  • Star hotel(6)
  • Room service(6)
  • Friendly and helpful(6)
  • Short walk(5)
  • Ocean views(5)
  • Best part(5)
Traveller rating
    146
    149
    80
    45
    26
Only show reviews for Family (133) | Couples (152) | Business (50)
Date Rating
Hanahan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Liked it overall”
3 of 5 stars Reviewed 21 January 2012

I give this property an average due to the housekeeping. I agree with most reviews that the property is in need of an upgrade, but the rooms are just fine. The bathrooms however, do need upgrading. They are doable, IF they were cleaned better, it would not be such an issue. I noticed that many people reported the bahroom cleaning issue, and that management responded that "point taken and they will do better in the future". However, in my current experience, that has not happened yet. There were numerous black hairs in the sink and bathtub. I didn't like that the maid service started at 8 AM on a Saturday morning, slamming the vaccum against the walls next door, etc. Now check out is at noon, check in is not until 4pm, so why do they have to wake up the entire floor at 8 AM?? Especially if they are not cleaning the bathrooms properly. I also agrree with others that the prices at the restaurants are too high for what you get. However, overall I think the property is a decent place to stay and the outdoor amenities, lobby etc. are very nice. Didn't have time to visit the beach - it's January - but you can't really see it from many places in the hotel.

Room Tip: Get a room close to the elevators.
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Welcome Back to the 80s - Needs Updating”
3 of 5 stars Reviewed 14 January 2012

I spent most of a week at the hotel for a business trip. The service for the hotel is really good. The desk staff is very professional and helpful. The hotel manager greeted me on check-in (I'm Platinum) and the room and the property was clean. The food was pretty good too, although they claim that they have a breakfast buffet every day, but at least on one day of my stay it wasn't offered. .

The internet was almost non-existent, and that includes both the wired and the wireless. They left letters for everyone claiming that they apologized for the internet problems and had their ISP upgrade the system. The system may have been upgraded, but it still didn't function well. They called it "high-speed", but it was anything but. It was difficult to conduct any business while there.

The is the opportunity to be nickle-and-dimed to death while there. Local phone calls are free for the first 20 minutes and then it's 10 cents a minute (I had a teleconference that I needed to conduct and had to use my cellphone). Didn't pricing like that go away more than a decade ago when dial-up internet went away? They won't unlock the refrigerator unless you have it stocked by them (that's a pretty stupid system), and if they run out of self-park parking, then you have to valet. A can of coke from the coke machine is $2.00 (and the one on my floor wouldn't accept dollar bills). There is normally a fee for for the internet.

The decor is straight from the 80s, although some of the room furnishings have been updated. They still have tube-type TVs. They have a nautical theme which goes nicely with the property, although the vertical stripe hall wallpaper is almost enough to give someone vertigo. The A/C worked well - they have a central chiller system, so there's not a unit sticking out of the wall to rattle all night. I slept really well while staying there.

It's obvious that the hotel management does not understand what the basic expectations of today's traveler are. Unless a very good price is negotiated, I would stay elsewhere that has more modern services.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“A hotel surrounded by crocs!”
3 of 5 stars Reviewed 10 January 2012

Quite awesome location and great grounds/landscaping. A bit chilly in October. I spotted crocodiles every time I past by the canals along shipyard drive around the hotel. Took some pictures also. Rooms are just average and slightly dated!

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jjfell
Senior Contributor
29 reviews 29 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“beach”
4 of 5 stars Reviewed 7 January 2012

he big thing with this hotel is the beach. it is on this wonderfull beach. the food here is overpriced and the rooms are just average. the beach is the payoff for this hotel

Room Tip: try to barter for an ocean view
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  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Augusta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Wonderful hotel...”
5 of 5 stars Reviewed 4 January 2012

And make sure when you are there, go into the little store in the lobby and say, "hello" to Mary. She is the buyer for the store and has very ecclectic tastes and a sense of humor...Thanks, Mary....

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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CPHiltonHeadIsland, Manager at Sonesta Resort Hilton Head Island, responded to this review
16 January 2012
Thank you for your recognition! Don’t forget to sign up for Priority Club to take advantage of our member discount! Sign up at the Front Desk for free!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sonesta Resort Hilton Head Island

  • Crowne Plaza Hilton Head
  • Hilton Head Crowne Plaza
Address: 130 Shipyard Drive, Hilton Head, SC 29928 (Formerly Crowne Plaza Hilton Head Island Beach Resort)
Price range (per night):* INR10,122 - 19,013

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Sonesta Resort Hilton Head Island
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