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The Westin Hilton Head Island Resort & Spa – reviews, photos

4.0 of 5
2 Grasslawn Avenue, Hilton Head, SC 29928
Hotel amenities
The Westin Hilton Head Island Resort & Spa
The Westin Hilton Head Island Resort & Spa
The Westin Hilton Head Island Resort & Spa
The Westin Hilton Head Island Resort & Spa
The Westin Hilton Head Island Resort & Spa
The Westin Hilton Head Island Resort & Spa
Ranked #21 of 41 hotels in Hilton Head
3.5 of 5 stars 728 Reviews
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728 reviews from our community

What travellers say about this hotel
  • Pool area(30)
  • Ocean views(14)
  • Heavenly beds(14)
  • Breakfast buffet(8)
  • Great time(8)
  • Friendly and helpful(7)
  • Hallway carpets(7)
  • Very good(6)
  • First nights(6)
  • Hotel room(5)
Traveller rating
    211
    232
    150
    84
    51
Only show reviews for Family (212) | Couples (243) | Business (95)
Date Rating
Albany, Georgia
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“very pretty”
4 of 5 stars Reviewed 13 February 2012

Lobby was stunning, the grounds were immaculate, the rooms were nice, not great. That being said I would definitely go again.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rayger about The Westin Hilton Head Island Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel management, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review
15 February 2012
We appreciate your Trip Advisor comments on The Westin Resort being very pretty and your complimentary remarks on our grounds and lobby. The positive news is that our owners are planning a multi-million dollar renovation with the initial processes beginning immediately including full guest room renovation. We do anticipate that our guest rooms will meet and exceed guest expectations in the near future. We look forward to your return for another refreshing and renewing stay.
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Ann Arbor, Michigan
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Great R & R”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

We spend 3 days at this beach resort and felt like we had been on a luxury cruise for seven days. The location is on the northern side of the island, away from the hotel/shoppes circus of the rest of Hilton Head. The grounds are beautifully landscaped, and the rooms small but beautiful. The long, white, impeccable beach stretches north and south for miles, wonderful for walking and running. The pool area is spacious, with many choices for sitting, reading, and taking in a quick meal. Wonderful work-out gym, and lap pool. We ate off resort for dinner, and had their large breakfast buffet each morning. Mainly we sat in beach chairs under umbrellas, read, slept, ate, and walked....it would be fine place to meet up as an extended family, and wonderful for kids --even pets!

Room Tip: Worth it to book an ocean front room. Watch for deals.
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  • Stayed May 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ppasick about The Westin Hilton Head Island Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel management, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review
13 February 2012
Thank you for sharing that you had great R&R at The Westin during your recent visit. We appreciate your noting that the grounds are beautifully landscaped, the rooms are beautiful, and that you enjoyed the pool area and newly renovated Westin Workout facility. We were also delighted to know that you enjoyed our impeccable beach location and were able to take advantage of it for renewing walks. We look forward to welcoming you back in the near future for another revitalizing stay.
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Sevierville, Tennessee
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Keep coming back here!!”
5 of 5 stars Reviewed 9 February 2012 via mobile
1
person found this review helpful

We've been vacationing here at
The Westin for several years! Absolutely love it! The pools are beautiful w great little tiki bar and music and lunches by the pool. Just a few steps to the ocean from the pool. Rooms are always nice. View is great! Heavenly beds made us come home and fluff up our own bed w feather pillows, comforter and mattress topper! Spoils u!

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Drhooah about The Westin Hilton Head Island Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel management, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review
15 February 2012
Thank you for sharing your renewing perspective of your recent visit to The Westin Resort. We especially appreciate the feedback of our repeat customers and always enjoy knowing that our guests love the resort. We also appreciate the complimentary remarks on the pools, our beachfront location, nice rooms, and great view. Delighted to know that you enjoyed the signature Heavenly Bed and felt spoiled. We certainly look forward to welcoming you back in the near future for another relaxing escape.
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Webster, New York
Senior Contributor
26 reviews 26 reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Beautiful resort”
4 of 5 stars Reviewed 4 February 2012

Just recently visited for a conference. It was a beautiful resort. The views were awesome.
The grounds and pools were impecable. It definitely felt like a resort. The staff was friendly. The restaurant and bar prices were high. I agree with other posters that the carpets need to desparately be replaced, but otherwise I found the hotel to be clean and in great shape.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sunsher about The Westin Hilton Head Island Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel management, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review
13 February 2012
Thank you for sharing your thoughts on your recent visit to The Westin Hilton Head Island Resort & Spa while attending a conference. It is uplifting to read that you felt the resort was beautiful with awesome beachfront views,and that the grounds and pools were impeccable. We are sorry you found the restaurant and bar prices high, but I can assure you they are very comparable to our local competitor properties as well as other east coast resorts. In the first quarter of 2012, new guest room corridor carpets will be installed which will be a great enhancement to the facility. In addition, we just completed a renovation of the Westin Workout Studio with all new equipment and finishes, and numerous other projects are underway. Our ownership is planning a multi-million dollar renovation with the proceses beginning immediately,and we expect our resort to be in top notch condition in the very near future. We look forward to welcoming you back soon to experience the positive changes.
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Montreal
Senior Contributor
49 reviews 49 reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
“Just Average”
3 of 5 stars Reviewed 29 January 2012

First, I'm not fond of isolated resorts of which the Westin Hilton Head is one. Nowhere to walk. At least 15 min. drive to anywhere.
That being said, the resort is in a nice location on a (currently) wide, sandy beach (beach reconstruction was going on during our stay closing the beach to the north). Beautiful grounds, three pools and lots of chairs and all the facilities expected.
Staff was polite but nothing more.
Lobby is average good but hallways are long and in big time need of new carpets and wallpaper. Rooms again are average. In particular, bathrooms are motel level.
Internet access is free but very spotty. Even in the business center I was not able to print out boarding passes.
Parking is free and plentiful.
Breakfast buffet on weekends is modest in price and selection.
We had dinner in Carolina Cafe which was good and reasonable in price for a resort. Restaurant staff were much friendlier than reception, etc.
We did get a very good rate and therefore we did have excellent value.

Room Tip: You either get good view or short walk.
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Radtrav about The Westin Hilton Head Island Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel management, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review
15 February 2012
Thank you for sharing your comments on Trip Advisor concerning your recent visit to The Westin. Thank you for noting the resort is in a nice location on a wide, sandy beach. The beach renourishment project has provided us with a transformed and enhanced beach environment for all those who visit the beach. We appreciate your comment on the staff being polite, but are sorry you did not experience our usual personal and instinctive service which is always our goal. The positive news is that our owner is planning a multi-million dollar renovation with the initial processes beginning immediately including full guest room renovation. We expect our resort to be in top notch condition in the near future. We have just completed renovation of our Westin Workout Studio, and will be installing new corridor carpet in the first quarter of 2012. We hope you will return soon to experience all the positive transformations.
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Additional Information about The Westin Hilton Head Island Resort & Spa

  • Westin Hilton Head
Address: 2 Grasslawn Avenue, Hilton Head, SC 29928
Price range (per night):* INR12,638 - 23,990

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The Westin Hilton Head Island Resort & Spa
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