My family has stayed at HIE in florida and have never had any problems with service or the rooms. This particular HIE was a little different, due to the influx of family and I guess everyone trying to check in, the front desk manager was a little short. Online they offered cots for the rooms if needed, there were none available, no extra towels, washclothes, blankets. Four people in a room with two washclothes??? The managers' customer service skills were absent. The only saving grace was housekeeping, and the night clerk, they were very helpful. Being that it was a family reunion, the manager knew the total number of family that would be staying at the hotel, she should have been prepared. Although the Hotel was very clean, beds were comfy, and it was good seeing family, dealing with the hotel manager and her attitude left me disgruntled!
