1. The reviewer’s mother booked a rehearsal dinner for her son, the reviewer, with the Inn and negotiated a group discount for Friday and Saturday nights on rooms for guests expected to attend the wedding. The mother handled all dealings for the event. At no point did the reviewer deal with the staff before the event took place. As such, the staff responded directly to the mother during the event.
2. Discounted room rates as negotiated by the mother for Friday and Saturday nights were accorded to all guests of the event. There were three isolated instances where a guest did not identify themselves as part of the wedding party and were initially quoted the full rate, but in all cases, the reduced rates were applied when this error of omission was brought to our attention. In addition, as a courtesy to the mother, the reduced rates were extended across the board to all her guests for Wednesday, Thursday, and Sunday nights as well, even though the reduced rate agreement applied only to Friday and Saturday nights.
3. The bride’s parents were not in fact charged over $1000 for three night’s stay. They were charged the reduced rate as negotiated by the mother, some $300.
4. The pool was open throughout the event, inspected and cleaned daily, and met all DHEC specifications at all times for a commercial pool. On the Wednesday night preceding the event, a heavy thunderstorm moved through the area and a small amount of debris washed into the pool. On Thursday morning, as part of our normal maintenance routine at the Inn, the pool was in the process of being cleaned when the reviewer called from Atlanta exhibiting a very aggressive and profane attitude and stated that one of his guests said the pool looked dirty. The general manager informed the reviewer that the maintenance man was servicing the pool as they spoke. At no time did the general manager state “the maintenance man was too busy to take care of it.”
5. Concerning the litany of complaints about the rooms having leaking air conditioners, no lids on toilets, no real closets to hang clothes in, shower curtains having mildew, weird banging sounds coming from the walls when air conditioners shut off, the walls being paper thin, hearing dogs barking, TVs, people talking, etc. – we received one complaint from one guest during the event that an air conditioner appeared to have a small leak. Our maintenance man took care of the problem quickly and professionally, and the guest was complimentary of our rapid response. The remaining allegations alluded to by the reviewer were only cited upon his demands that his and all other rooms of his guests (in excess of $3,100.00 total) be comped when he checked out. At the time, the reviewer could not provide a single room number or guest name to validate any of these allegations. In fact, most of the guests went out of their way to praise the staff, and some even made a point of apologizing for the reviewer’s crude language and rude behavior. Furthermore, management specifically checked every single room for any of these issues upon checkout and found not one purported problem as valid.
6. The food at the rehearsal dinner received rave reviews from the mother and the other guests, as well as the service rendered. There were no complaints of cold or burnt food at any time by the mother or any other guest.
7. The Inn serves a full complimentary hot breakfast “made-to-order” each morning as part of the room package. On Sunday morning, some twenty-five wedding guests arrived together as a group and there was a slight delay between ordering and the actual serving due to the large number of other guests already in the dining room when the wedding party arrived. However, all guests were accommodated in an expeditious manner and most went out of their way to thank the staff and provide generous tips for the service.
8. In regards to the reviewer’s statements that “nearly every single car of guests attending the wedding was broken into the night before,” and that “the management and owner’s response – the 15% discounted rate received should more than compensate for any inconveniences encountered during the stay,” and that “the hotel should cover the loss of stolen items,” and lastly that “they advertise on the entrance that they have a secure lot with video surveillance,” I offer the following:

(a) The parking lot, owned by the City of Greenwood, is a public parking facility. The Inn does not and cannot provide insurance for public parking.
(b) We do not advertise on our entrance “we have a secure lot,” only that the premises are under twenty-four hour video surveillance as a possible deterrent to such unfortunate activities. As an aside, this was the first reported incident of a break-in in the parking lot in over a year.
(c) While the Inn does not provide security, we do maintain limited video surveillance of the parking lot, especially during the hours of darkness. When the night clerk observed what she believed to be suspicious activity from a group of individuals in the parking lot, she notified the police, who responded promptly. Regrettably, it was determined that four of the approximately eighty cars in the lot were broken into prior to their arrival, of which three belonged to members of the wedding party, with one MP-3 player reported missing by one of the wedding guests. The police conducted a detailed assessment, and as a public service, we provided the tape of the incident to them to assist in their ongoing investigation.
(d) After the police departed, the reviewer made loud, profanity laced statements and issued direct threats to my assistant manger in front of other guests while demanding that all of the guest rooms be comped.

9. I sincerely feel that our staff attempted to accommodate the mother and her guests in a professional and timely manner. From her remarks upon her departure, it would seem that we accomplished this to her satisfaction. I would further add that she was very elegant, professional, and a delight to work with at all times, as well as her guests.
10. The only unpleasant experience during the event was dealing with the reviewer, whom from the outset seemed disgruntled, demanding, dissatisfied, and repeatedly presented a publicly profane countenance towards various members of my staff, most often to the apparent embarrassment and discomfort of the other guests.
11. I use as a case in point the reviewer’s election to stay with his new bride at the Inn on Sunday night after most of the other guests departed, choosing to double up in a room with another couple staying overnight instead of renting a room of his own. During the evening, the reviewer called the front desk and complained about the above listed noises. The clerk offered to move the registered guest to another room, but the registered guest stated that he had no problem with the room he was in and desired to remain where he was. The reviewer then demanded the clerk move him and his bride to a room of their own. The clerk informed the reviewer that he would be glad to accommodate him and invited him down to register for his own room. The reviewer then became very profane and abusive towards the clerk, stating that he should be “comped a room for his personal inconveniences.”