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Hawthorn Suites by Wyndham Greenville – reviews, photos

3.0 of 5
48 McPrice Court, Greenville, SC 29615 (Formerly Guesthouse Suites)
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Hawthorn Suites by Wyndham Greenville
Ranked #39 of 61 hotels in Greenville
3.0 of 5 stars 29 Reviews
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29 reviews from our community

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Date Rating
1 review
“Serious updating needed”
3 of 5 stars Reviewed 11 December 2011 via mobile

The outside of the hotel is dirty looking. There is peeling paint and the stairs need repair. The carpet is stained and the bathtubs look dirty. The appliances are very outdated. The hot water tank was emptied after 1 shower. I have stayed in serveral Wyndam hotels and this one measures up poorly. The space is good and with work it could have potential.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Peglloyd about Hawthorn Suites by Wyndham Greenville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mrhchance, General Manager at Hawthorn Suites by Wyndham Greenville, responded to this review
25 January 2012
Thank you for taking the time to write your review. I apologize for your experience with our hotel my maintenance staff is working diligently to repair the stairs and fix the hot water tank. Please know that your feedback is very important to us , and we utilize your response by continuing to focus on making each and every guest experience the best it can be. If your travel needs brings you back to the Greenville area we hope that you will give us a opportunity to make things right. Please contact me directly if you have any concerns at (864) 297-0099

Sincerely,

Marcia McElveen
General Manager
Hawthorn Suits by Wyndham
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New Braunfels, Texas
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Not so great”
3 of 5 stars Reviewed 22 October 2011

We recently stayed at this hotel and I was very disappointed. We have stayed at other Hawthorn Suites by Wyndham and I expected this one to be similar. I agree with one of the other reviewers about it looking like an old apartment complex. The outside of the buildings are very much in need of some attention. The paint is peeling and the wooden stairs are in very bad shape. There are numerous buildings (2 stories tall) surrounding a courtyard. However the office is in a separate building and to go to the office at night you have to go outside and across the dark courtyard, which is not very well lit.

The plus side is that they had a decent breakfast and a computer for customer use. Our suite was a 2 story suite with a kitchenette, living room, dining room and bath on the first floor with a "murphy" bed in the wall. The loft upstairs contained a bedroom and another complete bathroom. It appeared to be clean enough, however the lock on the door didn't work right and they had to come and unlock it for us the first time we went in. Each time we went out we had the same problem so we always left someone inside when we left the room. It was a spacious suite for a family and they would be able to save by doing some of their meals in the room.

It left a bit to be desired and I'm not sure I would stay there again. First impressions matter and we did not have a good first impression.

  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Etheline about Hawthorn Suites by Wyndham Greenville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcia McElveen, General Manager at Hawthorn Suites by Wyndham Greenville, responded to this review
7 February 2012
Thank you for sharing your recent experience with us. I apologize that your experience was less than perfect with the conditions of the hotel and your lock not working and my maintenance staff is working diligently to resolve the problem. We are also working on the outside lighting of the building to ensure each guest feels safe . Please know that your feedback is very important to us , and we utilize your response by continuing to focus on making each and every guest experience the best it can be. If your travel needs brings you back to the Greenville area we hope that you will give us a opportunity to make things right. Please contact me directly if you have any concerns at (864) 297-0099

Sincerely,

Marcia McElveen
General Manager
Hawthorn Suits by Wyndham
mmcelveen@sdchotels.com
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Piney Flats, Tennessee
1 review
“One of the worst hotels ever”
2 of 5 stars Reviewed 18 September 2011

The Greenville sc hotel was nasty. It smelled like cigarette smoke and musty. When your neighbors showered or flushed it sounded like Niagra Falls in your room. The beds were uncomfortable with tiny pillows to go with it. Its cheap and in a convient area but there are other hotels in the same area, look around only use this place as a last resort.!!!

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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Ask Maryland6 about Hawthorn Suites by Wyndham Greenville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Butler, Director of Sales at Hawthorn Suites by Wyndham Greenville, responded to this review
3 October 2011
Thank you for taking the time to post your comments regarding your recent stay. I take all guest comments seriously and use as training examples to improve guest satisfaction. I am very proud of my hotel and staff and look forward to sharing your positive feedback with them.

I would like to address the problems you had during your stay with us. First, let me apologize for the odor in your room. Our housekeeping have begun to take extra steps to ensure our rooms smell fresh and inviting. Also, we are now under new management and are looking forward to making improvements on our property in the future.

We want the chance to prove to you that we are making changes for the better. Please contact me at 864-297-0099 so we can discuss how we can further make this up to you.
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“Nice place to stay with Family”
5 of 5 stars Reviewed 14 September 2011

Reallt nice hottel with the Breakfast in morning and snacks in evening. Nice Gym. Nice badminton court. Nice swimming pool. Housekeeping excilent. NIce staff. Privacy maintained.
Good amount of parking Space. and near to the market place.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask keyur2222 about Hawthorn Suites by Wyndham Greenville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcia McElveen, General Manager at Hawthorn Suites by Wyndham Greenville, responded to this review
7 February 2012
Thank you for sharing your recent experience with us. . Please know that your feedback is very important to us , and we utilize your response by continuing to focus on making each and every guest experience the best it can be. If your travel needs brings you back to the Greenville area we look forward to servicing you in the furture. Please contact me directly if you have any concerns at (864) 297-0099

Sincerely,

Marcia McElveen
General Manager
Hawthorn Suits by Wyndham
mmcelveen@sdchotels.com
h us. Please know that we
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, Mississippi
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Needs some work”
3 of 5 stars Reviewed 6 September 2011

While there the pool was only open 2 days out of 30 and they said it needed work and a permit and would be open within a week when we checked in but never was open regularly. The rooms need some work as well as appliances need changed as they do not work well or at all. The rooms do have a regular kitchen so you can cook or bake which is nice for long term. They are under new ownership so hopefully the new owners can make the property what it needs to be. If you want breakfast they do have it but it never changed the whole time we were there. They had sausage patties, scrambled eggs, cereal, danishes, toast, bagels, coffee, milk, and juice everyday.

  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Hawthorn Suites by Wyndham Greenville

  • Hawthorn Suites Greenville
  • Greenville Hawthorn Suites
Address: 48 McPrice Court, Greenville, SC 29615 (Formerly Guesthouse Suites)
Price range (per night):* INR4,138 - 4,641

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