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Sleep Inn at TD Convention Center – reviews, photos

2.0 of 5
231 N Pleasantburg Drive, Greenville, SC 29607
Hotel amenities
Sleep Inn at TD Convention Center
Ranked #37 of 61 hotels in Greenville
3.5 of 5 stars 7 Reviews
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7 reviews from our community

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orange park
1 review
“Major problem on last day of stay”
2 of 5 stars Reviewed 8 August 2010

I was in town for a 3 day dog show at the Carolina First Center. On the last morning of my stay in Greenville, I took some items to my car (around 6:45 am). When I returned to my room, I could not open the door. The key card was working but the door handle was not. My 7 month old puppy was in the room alone. I reported the problem to the front desk. They told me anyone who could help was at least an hour away. The maintenance man arrived about 70 mins later & tried to open the door with a drill which didn't work. He finally took the flat end of a hand ax to the door handle, broke it off & opened the door at 9:25 am. I was due to show my dog in the dog show at 9:30 am, which I missed. I paid $20 for that entry & missed my show time. When I asked for compensation for this very upsetting and frustrating problem, I was told the manager would take $25 off of my last night stay. I told them this was unacceptable. This was not a cheap motel. I paid an average of $62.99/night. I was told I could call the manager on Monday (she was out of town) if I wanted to discuss the issue further. I feel a quality manager would have been on the phone calling me to apologize. I never heard from her. The last comment the person at the front desk made to me was that since they had to destroy the handle to get me in the room, they would have to pay to have someone stay at another motel since the room could not be used, but they were willing to do that for me. Like they were doing me a favor!!!!

  • Stayed July 2010, travelled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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escatology, Manager at Sleep Inn at TD Convention Center, responded to this review
19 August 2010
I'm concerned about the problems that you experienced on your recent stay with us. Our door locks are designed for the security of our guests and their belongings, unfortunately, this does cause some delays when a problem does arise. The clerk that was on duty that day did call me to notify me of the situation and to ask for my input. Being a pet owner myself my first concern was for the safety of your dog, who is a valued member of your family. We (the clerk and I) had discussed breaking a window to gain access to the room, but we both recognized potential harm to your dog from flying glass shards and therefore dismissed this option. We discussed the possibility that the connecting door could be used to gain access, but because there is no knob between the doors and the door frame is made to prevent an unauthorized entrance into the room, that was not an option. The only recourse that was left to us was to call the maintenance man in to have him gain access to your room by whatever means possible.

Please accept my sincere apology in addition to the rate reduction of $46.99 off the third night, that was given to you at the time of check out.
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Columbia, SC
Senior Contributor
33 reviews 33 reviews
Reviews in 17 cities Reviews in 17 cities
65 helpful votes 65 helpful votes
“Pet Friendly, Comfortable Bargain”
4 of 5 stars Reviewed 30 June 2010

This hotel is close to downtown Greenville and very reasonably priced. Plus it accepts pets and has a nice grassy area right outside with convenient trash cans for potty bags. If you are a pet owner, you can appreciate this!

Seems to have been recently renovated - still pretty basic - but has everything you need. Staff was very friendly and accomodating.

We had absolutely no complaints and already plan to stay there again.

  • Stayed June 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Top Contributor
69 reviews 69 reviews
Reviews in 55 cities Reviews in 55 cities
50 helpful votes 50 helpful votes
“Typical Sleep Inn”
3 of 5 stars Reviewed 14 March 2008
1
person found this review helpful

This was a typical, average Sleep Inn stay. I've found some Sleep Inns to be a little better than others, this one was good, but nothing remarkable. Room was clean, bed and pillows very comfortable. Desk with convenient outlets, no rolling chair, just a straight chair. Wi-Fi internet kept dropping out on me; the clerk the next morning said no one else reported any problem so it may have just been my computer. Typical SI amenities. 3 stories with elevator. Breakfast wasn't impressive. Small selection of pastries and bagels, waffles, etc. Usually the hotels have a large plastic utensil with the waffle iron to get your waffle out with. None here, had to use one of the little plastic forks to pry it out, kind of awkward and put my hand really close to the heat. Only creamer for the coffee was powdered. Checkout was fast, they already had my receipt printed. Overall, a good stay, nothing remarkable either good or bad and I would stay here again. One plus, there is a Krispy Kreme right across the street from the hotel.

  • Liked — Comfortable bed and pillows
  • Disliked — Tiny breakfast room
  • Stayed March 2008, travelled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Business service (e.g., internet access)
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Southwest Virginia
Top Contributor
114 reviews 114 reviews
Reviews in 69 cities Reviews in 69 cities
325 helpful votes 325 helpful votes
“Very Nice Motel”
4 of 5 stars Reviewed 2 May 2004
7
people found this review helpful

This is a very nice motel, It is clean and the staff is very professional and friendly. Rooms are all interior entrances. the only draw back is the road construction in the area makes it a little difficult getting too if you don't know where you are going. Also the parking lot is small and you may find yourself having to use a rear entrance which is not very well lit. The lighting could be improved if the light were repaired. All in all this is a good place to stay and I will return whenever I am in the area.

  • Stayed January 2005, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Sleep Inn at TD Convention Center

  • Sleep Inn Greenville
  • Greenville Sleep Inn
Address: 231 N Pleasantburg Drive, Greenville, SC 29607
Price range (per night):* INR3,411 - 4,194

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