We stayed here for a quick overnight getaway and got a great deal through Priceline. Overall it is a very comfortable hotel with excellent service.

POSITIVES:
- Breakfast is free and there is a wide variety to choose from. Not a basic continental breakfast.
- The indoor pool and jacuzzi were great
- Lobby/atrium were beautiful, complete with nice landscaping, fountains, and fish ponds
- Glass elevators allow you to see the beautiful atrium as you go up & down

NEGATIVES:
- The rooms are very comfortable but dated. The decor, carpeting, etc. could use refreshing.

The suite was nice and large, 3 sinks in one suite, the coffee was wonderful, staff exceptional, breakfast buffet very good and complimentary, beautiful decor. The only complaint was the indoor pool and hot tub area. The pool was not clean and the enclosed area was cold so we were not warm enough in our swimsuits. My sister has stayed there and recommended the place because we wanted an indoor pool, but she had already told us it was not clean the last time she stayed there. There was noise from children also at 6:00 a.m. and it wasn't on our floor, so I think it was pool noise, not sure.

We stayed on a Thursday night, and checked on the rate at this hotel, expecting it to be more than we could pay, and it was c. $20 lower than the Hampton Inn. We have enjoyed Embassy Suites, the manager's specials, the bountiful breakfast, etc. in the past, but this was one of the best bargains we have found yet.

I'll start by saying that my family and I have stayed at this Embassy Suites on more occasions than we can count over the last decade and a half -- we even had our wedding reception there and put up many wedding guests there back in 1998. So we have a long history with this property. I'm also a Hilton Honors Silver member, by the way, so we stay at a lot of Hilton properties each year.

And what a disappointment our last visit was. We book this specific hotel when we visit inlaws and we choose it based on a couple of things: value, room size, free breakfast, free happy hour, and spacious indoor pool (we have three energetic kids who sleep like babies after an hour or so of pre-bed splashing around).

We made our reservations around Thanksgiving (online and followed up with a phone call) and received our confirmation via email just as we usually do. When we arrived after a ten-hour drive, we found the pool was closed for "resurfacing" and would be closed for another week.

Why hadn't we been notified that a major part of the hotel was undergoing repair? "It's on our website," barked the less-than-cordial front desk attendant. Why in the middle of a holiday? She looked at us blankly. What kind of discount can we get for a less-than-advertised stay? Again, a blank look. What would the hotel do for our inconvenience? Again, nothing but crickets.

I am surprised, given our past business at that particular property (which they've never acknowledged over the years) and our HH status that we couldn't have at least received an email or a phone call when they knew they'd scheduled the pool closing. I looked and it is on their website, but was not when my wife made the reservation (or she wouldn't have made it there). Should I be expected to check their website everyday to be alerted to changes in the hotel's status? I think not.

We ended up moving, quickly, to a Drury Inn and Suites which is a few miles away. When we told them our story, they slashed their rates for our trouble and the pool was wide open.

Over the years, we've noticed the quality of this hotel dropping precipitously -- from extraordinarily long lines at breakfast, to infrequent restocking of food items, to snotty desk staff. I think, given our very positive experience over at the Drury Inn and Suites (even if it's a little less posh and their services are scaled back a little), we'll make that our new temporary home in Greenville from now on.