“Beware! I Didn't Get The Room I Viewed or Book. Confirmation Numbers Don't Matter!!!!”
I booked Room 1604 after taking a virtual tour online. When I got there I got a package for room 1608. (It had fewer beds.) The manager was rude and told me to "take it or leave it."
I have never been talked to so rudely. Why does this resort let you view and book the room you want, but when you get there they can give you a different room with fewer beds? I did not get what I paid for, and we were short one bed.
I was told the owners decided to come down and stay there.I was also told that I was not promised room 1604, but only a 3 bedroom apt. The woman that took my reservation asked me which room I wanted and I told her and she booked it.
If the owners did decide to come down, the Resort should have told them their apt. was booked! I wish I could talk to the owner of room 1604 and see if this is true. Does anyone out there know how to get in touch with the owner of room 1604?
Our son had to sleep on a terrible pull out couch that was not comfortable, and 3 women had to sleep in a king size bed. The room we had booked had 1 king, 3 queen, and a twin bed. The room they gave us had 2 king beds and 2 twin beds.(That's a big difference!) I tried to work with the manager, but she was extremly hateful and rude. I have read other reviews about the rude managers, so please beware. I hope this review will help others out there. Please do not book here, because they will give you whatever room they please.
I just want everyone that reads this to know this could happen to you, and that I started my vacation off in tears.
This story is absolutely true, and I have 16 witnesses that can back it up.
Room Tip: It doesn't matter what room you tell them you want, because they can give you whatever room they...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC