We stayed here for 1 night while traveling. It was okay but not great.

I don't travel or make online hotel reservations often and will be extremely careful next time I do. My family and I are traveling to MD and VA. I made an online hotel reservation at Holiday Inn E&S in Florence, SC on 7/18/2010 before our travels because I wanted to be assured a clean, comfortable room during our travels. This hotel seemed like a very nice place. Since then, our plans have changed and we will not be able to stay at the hotel. I called the hotel on 7/22/2010 to cancel my reservation for 7/30/2010. Much to my surprise I was informed that I could cancel my reservation but would still be charged $114 because I made reservations online for a non-refundable advanced purchase. WHAT? Where was that fine print or how could I have overlooked something as important as that? I talked to the Manager, Angie Barrentine, to see if she would please credit my account the amount they charged me but she refused and did nothing to help. I called Holiday Inn Guest Services and filed a complaint and will be writing a letter to Corporate and the Owner (franchise) to express my disapproval of their policy. I feel like I have been ripped off. I called way in advance to cancel so why should I have to pay for a service I am not going to utilize. If they wanted they could reimburse me but as Ms. Barrentine said, "If I do it for you I have to do it for everyone". I guess this happens all the time and they are making out on this on-line advanced reservation When I asked for the name of the General Manager, Angie refused to give me the name of the general manager and said she was it. SCAM! BEWARE TO YOU ALL!

Off I-95 at exit 170, the hotel is nice, comfy, full free breakfast and room has all the extras you'd expect from Holiday Inn. I found it quiet, staff was very nice and professional and overall a pleasant experience. If you want to eat out or shop, you have to drive south about 9 miles for the Mall. I found it just a bit pricey for the budget traveler but I would definitely stay here again.

So glad we finally found a decent motel along I-95. The last few, right off the expressway, have been pretty rough. This motel was about 1/2 mile off 95-20 so there was no traffic noise or congestion. Had young kids with us and didn't want to have to go back out for dinner. The ladies at the front desk provided me with info on 2 pizza places that delivered. The pool was fine and there was an outside patio. The room itself was small but clean w/good quality bedding and towels. Breakfast was adequate w/healthy choices and good coffee. I'll stay here again - an excellent 1/2 way spot between central Virginia and Jacksonville FL.