We went to Florence, SC during the Christmas weekend to visit family. Since my previous experiences at other Wingates were very good and I am a rewards member, I decided to book this property. Usually, my experiences with Wingate properties are great, but not this time.

The check-in process went smooth and we received the type of room that we requested (room 315). Upon entering the room, we noticed that the refrigerator was unplugged and unclean. Strike one.

When I go to a hotel, I always check the linens to make sure they were clean. Well, well, well, to my surprise ALL of the pillowcases had brownish yellow stains on them. Two of the four pillows had strange black dots that appeared through the pillowcase. I take off the pillowcases and what do I see? MILDEW! YUCK! (see photos). Strike two.

Okay, after trying not to gag I checked the bottom sheet, more stains from the top all the way to the bottom. The comforter(not sure what to call it but its the half comforter on the bottom of the bed) also had whitish stains on it. Strike three.

I called the front desk and did not receive an answer so my fiance and I decide to take all of the pillows downstairs to show the clerk what we were dealing with. She was very gracious and promised to come up and change all of the pillows as well as the linens.

The linens were changed and we requested that the "mini comforter" be removed. Overall, the cleanliness of the room was average as there was hair on the heater/ac vent and on the floor. The bathrooms were clean but outdated.

I can't comment on the breakfast because I was very wary about eating in a hotel that does not care about the cleanliness of the rooms.

Of course during check-out, I told the clerk of my experience and she promised I would hear from someone about it. After several days I have not. I tried to contact the manager, Trish Morris, but I did not receive any responses to my several messages I left her. I really want everyone to know to check your linens when you check into this place. Mildew on pillows are totally unacceptable, not hearing from a manager is even more unacceptable.