Recently I stayed at this property and everything was fine until we checked out! When we went to go check out, my friends and I split the charges so we switched it to a cash payment while checking in. On Sunday morning, we had $80 cash, when the bill was $100.01, and were going to split the charges. We had some issues while checking in, so the clerk said she would give us a discount for our troubles and it would just be $80 flat. I idiotically didn't grab a receipt after I handed the clerk the $80 because she said that we were all set and we didn’t need to get anything else. When I checked my bank statement a few days later, there was a $100.01 charge from this hotel. I immediately called and disputed the charge, but I was told there was no record of me paying cash so my card was charged. I would even be okay with paying the difference of "the discount" and the actual total, but NOT the entire nights stay considering we handed the young woman CASH. I work at a hotel, so I understand the frustration with guests, but I was not trying to cheat the system and get away with a free nights stay. I spoke with the manager and he abruptly told me "there's nothing that I can do. We have no record of you paying cash." basically telling me that I was lying and didn't in fact pay with cash. Needless to say, this INFURIATED ME!! I work at a 5 star hotel and my managers bend over backwards for our guests because in the customer service industry, that is what you do! I even spoke with the young woman that checked me out and she continuously said "I do not have any recollection of you paying cash!" She also claimed she didn’t remember giving us a discount for the inconvenience we experienced checking in, which I should've found odd in the first place that she had the authority to give us that discount. GET A RECEIPT BEFORE YOU LEAVE OR YOU WILL GET OVER CHARGED AS WELL!!! I am a very honest person and do not get angry very easily but this was by FAR the WORST customer service that I have EVER experienced!! The way that this property handled this issue was just ridiculous, brushing me off like I was just a blip on their radar. I get that it’s a Quality Inn so I wasn't expecting a Ritz Carlton experience/atmosphere, but I was expecting decent customer service and hospitality. I had to take this issue to the corporate office and FINALLY after disputing this with guest relations was something done about it! The GM then called me telling me that he was going to refund my card, but "not because I want to but because I have to." I told him that I appreciated the refund but even after that, he continued to dispute the facts and accused me, the CUSTOMER, of lying. Here is a tip, from one customer service employee to another, THE CUSTOMER IS ALWAYS RIGHT!!!

I apologize, but I want to let this issue be known to other incoming guests because that is not at all fair nor is it good for business. I will never stay at another Quality Inn or any other affiliates.