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Sheraton Columbia Downtown Hotel – reviews, photos

3.5 of 5
1400 Main Street, Columbia, SC 29201
Hotel amenities
Sheraton Columbia Downtown Hotel
Sheraton Columbia Downtown Hotel
Sheraton Columbia Downtown Hotel
Sheraton Columbia Downtown Hotel
Sheraton Columbia Downtown Hotel
Sheraton Columbia Downtown Hotel
Ranked #36 of 94 hotels in Columbia
4.0 of 5 stars 128 Reviews
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128 reviews from our community

What travellers say about this hotel
  • Rooftop bar(11)
  • Room service(6)
  • Flat screen TV(5)
  • Main street(4)
  • Friendly and helpful(3)
  • Great location(3)
  • Bank vault(3)
  • Very nice(3)
Traveller rating
    53
    34
    25
    7
    9
Only show reviews for Family (13) | Couples (33) | Business (59)
Date Rating
Charleston, South Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Love this hotel!”
5 of 5 stars Reviewed 31 January 2012

I work in Columbia a lot, and as a graduate of the University of South Carolina, I come to Columbia for all home football games and other sports. I've probably stayed at every downtown hotel in the city, and although several others are nice, this is my favorite for many reasons.

The # 1 reason is the friendliness and efficiency of the staff. If any hotel has a more attentive and capable front desk manager than Christina Braun, I have never seen it. Every staff member is awesome (well, we had a waitress in the restaurant once who was a total pain, but she's not there any more!), and the rooms are unique because the building has been renovated from a historic bank and office building. Having been familiar with this building from its earlier function, I am amazed at what the hotel has done with it.

Beyond the staff, this hotel is convenient to my law firm's downtown office, as well as the restaurant-shopping Vista area. The vault anand rooftop bars are also hot spots. I love staying here.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CarolinaGirlUSC about Sheraton Columbia Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina Braun, Front Office Manager at Sheraton Columbia Downtown Hotel, responded to this review
5 February 2012
Thank you much for taking the time to review our property! It's like music to my ears to hear that you always stay with us and even more that the service you have received has lived up to the Sheraton standard. We look forward to having you stay with us again soon and having you enjoy some of our upcoming renovations being done.

Sincerely,
Christina Braun
Front Office Manager
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Sydney
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Good value and Great Service”
4 of 5 stars Reviewed 23 January 2012

I have stayed in several places in Columbia and this is the best so far ... not because it is six star not because the room is the best in the USA... However I found this a great balance, my room was a good size, floors wooden which made me think of an old fashion European hotel. The room was good, normal facilities, fairly quiet, good temperature control. The thing that made me really like this place however, was the service, the staff could not do enough for an request or question ... it felt genuine.

I also used the gym it had a few machines all with inbuilt TV and entertainment systems, which was great.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask OnlyStraightTalk about Sheraton Columbia Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina Braun, Front Office Manager at Sheraton Columbia Downtown Hotel, responded to this review
30 January 2012
Dear valued guest,

Thank you so much for taking the time to review our property! We appreciate your kind review and I look forward to passing this along to my staff and fellow managers. We also looking forward to having you back in house! I know that you mentioned that you enjoyed using our fitness center and am pleased to report that we are in the middle of refurbishing it so your next visit will be better than the last.

We hope that you are enjoying the new year,
Christina Braun
Front Office Manager
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Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Fantastic building, nicely renovated, smallish room considering the pricerange”
4 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

Nice place, friendly staff, good location close to sites and walking distance from the restaurants.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gablietta about Sheraton Columbia Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina Braun, Front Office Manager at Sheraton Columbia Downtown Hotel, responded to this review
30 January 2012
Dear guest,

Thank you for taking the time to review our hotel! We appreciate your kind words and I look forward to sharing your experience with my fellow managers. Over the next couple weeks we are taking great strides to refurbish our hotel so the classic elegance of our 1913 building can thoroughly shine through.

Sincerely,

Christina Braun
Front Office Manager
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Mississippi
Top Contributor
75 reviews 75 reviews
Reviews in 62 cities Reviews in 62 cities
36 helpful votes 36 helpful votes
“Not worth the expense!”
2 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

I expect way more out of Starwood properties. The good things: Location, nice roof top bar, and nice bathroom.
Issues with our stay: We stay at Starwood properties because they are normally very nice hotels that accept pets. This property is not a good property to stay at with your pet. $75 fee and limited exercise areas. Rooms were very small. Also, they charged an additional night stay to our credit card. It took over a week of leaving messages everyday for someone to call me back(which they never did) - finally got hold of someone that could help me, to resolve the situation. Next time we will stay at the Marriott or Hilton.

  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jkdaves about Sheraton Columbia Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina Braun, Front Office Manager at Sheraton Columbia Downtown Hotel, responded to this review
30 January 2012
Dear guest,

Thank you for taking the time to review our property! It is unfortunate that you had such an unpleasant experience at our hotel, and I want you to know that your complaints are not going unheard. I will be sharing your experience with my fellow managers in order to discuss our opportunities and develop remedies for each one in order to ensure a more comfortable stay for future guests.


Christina Braun
Front Office Mananger
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Columbia, South Carolina
Senior Contributor
22 reviews 22 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“The place to stay in Columbia!”
5 of 5 stars Reviewed 25 December 2011
1
person found this review helpful

I have stayed here many times in a variety of room, always great and have never had any problems. The staff, rooms, bars, food, and amentities at this hotel will not disappointment. The location is also good for walking distance to some good restaurants downtown. I have stayed at several hotels downtown and are very surprised that this is not rated number 1.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 10 more reviews by William C for Columbia
Ask William C about Sheraton Columbia Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina Braun, Front Office Manager at Sheraton Columbia Downtown Hotel, responded to this review
28 December 2011
Thank you so much for taking the time to review our property! I am so happy that you got to experience the many amenities that we have to offer and enjoyed your stay. If you haven't made any plans for New Years and are staying in town, please join us! We're having a massive party throughout the entire hotel and it promises to be a memorable New Years.

Christina Braun
Front Office Manager
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Additional Information about Sheraton Columbia Downtown Hotel

  • Columbia Sheraton
Address: 1400 Main Street, Columbia, SC 29201
Price range (per night):* INR7,102 - 14,595

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