We booked our reservation through hotwire. I called the same night to the hotel to let them know I would need a crib for my 19 month old daughter. I spoke with Jessie. He was so polite and courteous. He advised me to call the day I was arriving to request that and I could also request a balcony and king size bed at the time. He answered all my questions and provided excellent customer service. On Friday I called ahead of time and requested the crib, balcony, and king size bed. I was told I could have all three no problem! Check in was fast and friendly. When I went upstairs to my room I was in awe! We were on the 10th floor overlooking the river and had a king size bed. Most hotels provide a pack n play. I was suprised to see an actual crib for my daughter! I could not have asked for a better room or a better place to stay. We were about only about 5 min from downtown. That friday night I had questions on places to eat so I waited for Jessie to arrive after 11pm. He took my calls and answered all my questions. Never seemed to minded that I had called several times. All his choices were excellent! I will definitely stay here again!!!
- Marriott Charleston
