Our family stayed at the Mills House during the Christmas Holiday season with our two girls for a quick break before the Holiday Rush. The holiday decorations were lovely and the Southern Charm and Christmas spirit was just what we had hoped for on our trip. Although our stay at the Mills House was very good it was their customer service after our stay that was true Charleston Southern Hospitality. My daughter left her teddy bear under the bed and we did not realize it till we were unpacking at home late that night, she was tearful and very upset. I called the Mills House the next morning and spoke with Mrs.Marian and housekeeping had found my daughter's bear. To my surprise Mrs. Marian said, “No child should be without their bear for Christmas!" and overnight shipped it to her at no charge as a Christmas present from the Mills House. When the box arrived it had "Bear on Board", "Handle with Love" written on the box. The bear was carefully packed in bubble wrap and a copy of the children’s book "Good Night Charleston" was in our special delivery box with a note saying Merry Christmas to our daughter and family from the Mills House. She was thrilled! We look forward to visiting Charleston and the Mills House during the Christmas holidays for years to come. Again, our most grateful Thanks for their kindness to our daughter and making a special Christmas effort to return her special bear. A true reflection of the Southern Charm and Hospitality.

We visited the Historic town of Charleston and were very happy with the central location of this hotel. The rooms were spacious and comfortable. However, the old-style canopies and comforters seemed fairly outdated (and cheap). The hotel also has a very nice courtyard for dining.

Parking can be pricey but if you park on your own at a parking lot two blocks down, you can save plenty. We did not need our car at all during our stay in Charleston.

We've stayed at numerous hotels in Charleston, but The Mills House remains our favorite. The style and ambiance reflects the true character of the city and the medium-slow pace is perfect for a relaxing time. Every member of the hotel staff from the most senior to the most junior have always been very helpful and resourceful when needed. It's a pain to have to pay a hefty overnight parking fee on top of the high-end room rate ... but that's typical for Charleston if you are staying in the historical district. Last visit was over Thanksgiving holiday. Everything was first-class.

The unpleasure experience started when I arrived at the door on the first day... This hotel is right by the street. Yes, I mean there is even no parking or driveway at the front door. The steps and the door are right besides the street. No parking. Fine. But at least there should be a sign to show where the nearest parking place is, right? There is none. I had to park my car ON THE STREET and then went to the front desk to ask where the parking place is. The person at the front desk showed the direction but is not friendly at all. There is a parking garage about 1 block away, with an entrance extremely easy to miss. The cost to park there is $20 per day. And yes, if you leave the garage and come back, even if it is within 24 hours, you will be charged another 20. After parking the car, I went to the front desk to check in. I said I needed a quiet room. I said twice. But still I was given a room right next to the elevator and the ice machine... I was speechless... The room is small and old, has not been updated for years except a LCD TV. The bathroom is VERY small. Pillow is not comfortable as well. It appears that most people staying there are seniors... I guess this hotel might be a good one decades ago. But now... I was extremely disappointed and would strongly suggest to go find somewhere else.