Upon checking in, which was prompt, but courteous, we arrived to our room. How this hotel can still have a Hilton Flag is beyond me. Firstly, as a Hilton Honors member, I felt as if my reservation for a King would be honored. We arrived to the room which was 2 stories,with a small living space down and bedroom up. The bedroom contained 2 doubles, and the bathroom was so small you could barely turn around in it. Not to mention the tube TV upstairs, and the fact the room was about 78 degrees upon arrival. It smelled mildew, although I couldn't spot any, and the carpet was rather old. I'm in Charleston about 45 nights a year, and usually don't stay here, but because the event was there, I gave it a shot. Never again. After voicing complaints and concerns with the front desk to absolutely no avail, and almost a "who cares" attitude, I immediately contacted 1 of the 3 hotel's I usually stay at and booked a room. I cancelled the Saturday night stay, and ate the Friday night charge and checked in elsewhere. Even when I walked by the front desks, bags in hand, there was no attempt by the staff to even try to save this. I may have even "gutted" it out reluctantly for 1 night, but reality is they didn't care enough about us so, I didn't care enough about them. The best thing this place has going for it is location, location, location...and warm cookies.
- Doubletree Hotel Charleston
- Doubletree Historic District
