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DoubleTree by Hilton Hotel and Suites Charleston - Historic District – reviews, photos

3.5 of 5
181 Church Street, Charleston, SC 29401
Hotel amenities
DoubleTree by Hilton Hotel and Suites Charleston - Historic District
DoubleTree by Hilton Hotel and Suites Charleston - Historic District
DoubleTree by Hilton Hotel and Suites Charleston - Historic District
DoubleTree by Hilton Hotel and Suites Charleston - Historic District
DoubleTree by Hilton Hotel and Suites Charleston - Historic District
DoubleTree by Hilton Hotel and Suites Charleston - Historic District
Ranked #27 of 53 hotels in Charleston
4.0 of 5 stars 385 Reviews
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385 reviews from our community

What travellers say about this hotel
  • Valet parking(15)
  • Very nice(15)
  • Front desk staff(11)
  • Carriage ride(7)
  • Friendly and helpful(4)
  • Diamond member(4)
  • Flat screen TV(3)
  • Will definitely stay(3)
Traveller rating
    133
    140
    57
    41
    14
Only show reviews for Family (93) | Couples (136) | Business (58)
Date Rating
Columbia, South Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Spend your money elsewhere”
2 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

Upon checking in, which was prompt, but courteous, we arrived to our room. How this hotel can still have a Hilton Flag is beyond me. Firstly, as a Hilton Honors member, I felt as if my reservation for a King would be honored. We arrived to the room which was 2 stories,with a small living space down and bedroom up. The bedroom contained 2 doubles, and the bathroom was so small you could barely turn around in it. Not to mention the tube TV upstairs, and the fact the room was about 78 degrees upon arrival. It smelled mildew, although I couldn't spot any, and the carpet was rather old. I'm in Charleston about 45 nights a year, and usually don't stay here, but because the event was there, I gave it a shot. Never again. After voicing complaints and concerns with the front desk to absolutely no avail, and almost a "who cares" attitude, I immediately contacted 1 of the 3 hotel's I usually stay at and booked a room. I cancelled the Saturday night stay, and ate the Friday night charge and checked in elsewhere. Even when I walked by the front desks, bags in hand, there was no attempt by the staff to even try to save this. I may have even "gutted" it out reluctantly for 1 night, but reality is they didn't care enough about us so, I didn't care enough about them. The best thing this place has going for it is location, location, location...and warm cookies.

Room Tip: Don't go, but if you must ask for the Hayne Street rooms
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Michael G about DoubleTree by Hilton Hotel and Suites Charleston - Historic District
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Perry, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
2 February 2012
Dear Michael,
Please accept our sincere apology for the way your reservation was handled. We try very hard to make sure that this type of experience is never had at our property. I completely understand your frustration and would like to offer my contact information for us to discuss the problems you had further. Please feel free to contact me at (843) 577-2644. We appreciate your feedback on the situation as we want to make sure you will consider staying with us again.
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Atlanta, Georgia
Top Contributor
68 reviews 68 reviews
Reviews in 51 cities Reviews in 51 cities
44 helpful votes 44 helpful votes
“Hotel Has Seen Better Days”
2 of 5 stars Reviewed 18 January 2012
5
people found this review helpful

The only thing this resort has going for it is the location. I stayed at this resort on December 7, 2011and was not pleased with my accomodations. The carpets were stained and littered with debris, the rooms are outdated, the bathroom is extra small...not worth the money. I am a Diamond member and when I complained to the front desk about my visit the response was "you did not like it...that is suprising...we are always full". No apology, no question as to what was caused my unhappiness...no true concern. I will not stay at this location in the future...there are many fine hotels in Charleston...but this is not one of them.

  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask RondaJS about DoubleTree by Hilton Hotel and Suites Charleston - Historic District
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Perry, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
20 January 2012
Thank you for your review of our hotel. We do apologize for any inconvenience you had here at the hotel. Please feel free to contact me at (843) 577-2644 to discuss further. Our goal is to make sure each guest is happy and satisfied staying with us.
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NC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Location, location, location!”
4 of 5 stars Reviewed 17 January 2012
2
people found this review helpful

We stayed with our 2 children for 3 nights. It is located directly across the street from the market and within walking distance of restaurants, shops and attractions.

I had made 2 calls directly to the hotel to prior to reserving our room b/c we were traveling with 2 young children and were looking for a room with a seperate sleeping area. The staff was very helpful on the phone so we were dismayed to find upon check-in that we were not given the type of room we had reserved and payed more money to book (and placed in a room that would have been unworkable/unsafe with small children). They were able to switch the room for us but no explanation or apology was forthcoming. The size of the new room worked well, was clean and had wonderful linens. Our 3rd floor room had a nice view of the market, the downside was there was a lot of street noise (bar traffice/street cleaners) in the middle of the night.

I would stay here again for the location and spaciousness of the room (for Charleston).

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask travelingmommy about DoubleTree by Hilton Hotel and Suites Charleston - Historic District
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Perry, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
20 January 2012
Thank you for the review of DoubleTree by Hilton Hotel & Suites Charleston - Historic District. I apologize for room type mix-up, but I'm glad they were able to correct the problem in quick and professional manner. The downtown location of the property is one of our many attributes; however, it can be one of our debacles due to no fault of our own. We look forward to seeing you again soon!
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Nashville
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great location, so-so hotel”
3 of 5 stars Reviewed 16 January 2012

We stayed here for a birthday/anniversary vacation in October for 4 days. We were using HHonors points for our trip and my husband is a Diamond member. Didn't see any perks to being one. Our room, though was a top floor room, had a view of the A/C units on the roof below. The bathroom was tiny and unfortunately we had a little leak in the roof of our room on the last day we were there. However, we're pretty easy going people and this didn't affect us too much - after all, we weren't paying for the room.

The hotel is in a great location and within walkable distance to all the great restaurants and sites. Particularly loved Cru Cafe and Amen Street for food. Had a bad experience at McCrady's, which did not even come close to what you would expect with a $400 dinner for two.

Great city to explore for a long weekend!

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by TNAmber1 for Charleston
Ask TNAmber1 about DoubleTree by Hilton Hotel and Suites Charleston - Historic District
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Perry, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
17 January 2012
Thank you for your review of the DoubleTree by Hilton Hotel & Suites Charleston - Historic District. I apologize for the water leak on the last day of your stay. I hope our staff took care of you. I hate that you had a bad experience with McCrady's, but Cru Cafe and Amen Street are two very good restaurants. We hope you will return to the Charleston area and DoubleTree by Hilton.
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Winston Salem, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great location!”
4 of 5 stars Reviewed 16 January 2012

We stayed with our 3 kids in a one bedroom suite. Pretty comfortable considering. Price was nice. Could be loud with street noise but we brought our own fan for white noise.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by ncsgk for Charleston
Ask ncsgk about DoubleTree by Hilton Hotel and Suites Charleston - Historic District
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Perry, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
17 January 2012
Thank you for your review of our hotel. I am glad you had a nice stay, and hope to see you on a return visit to the Charleston area.
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Additional Information about DoubleTree by Hilton Hotel and Suites Charleston - Historic District

  • Doubletree Hotel Charleston
  • Doubletree Historic District
Address: 181 Church Street, Charleston, SC 29401
Price range (per night):* INR9,562 - 17,447

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