I read all of the reviews and decided to give this place a try. I wouldn't give a hotel low stars just for being out dated, and that seemed to be the largest complaint. I also understand that you get what you pay for.
Pros: Cost, you definetely get what you paid for, our room was clean, even if it was older, no roaches or bad small that I read aobut in other reviews. Upon first inspection I was very pleased with the hotel for the price. The location is also really good relative to the price.
Cons: I saw the reviews where the staff was rude, but I always take that judgement with a grain of salt. I wish I hadn't, if I had no interaction with the front desk staff at all, this hotel would have received 4-5 stars from me. The front desk step was ridiculously incompetent. I booked one room online and paid the 12.50 service fee to use the online service (never do that, just call the hotel)- so when I went to book a second room the day I arrived because I had additional people traveling with me they were going to charge me more for that room. I asked why, maybe I got an online discount or it was a higher rate the day of....no, she had the nerve to tell me that they lost a lot of money on the rooms booked over the internet and they wanted to recover some of that money on the 2nd room I was reserving. How is it my fault you pay the internet company a commission and how dare you penalize me becuase of it and then have the nerve to tell me about it. It blew my mind and once she realized I wasn't going to fall for that, I did get a discount on the second room.
Also, when booking the room they tell you there is a coffee maker in all of the rooms. This is true, but beware, never assume that means there is coffee. We had a coffe maker, but no coffee. I went to the front desk and asked for some coffee - she told me they were out. How can a hotel be out of coffee? And, if you can't have coffee in the rooms you should have a very large carafe in the front lobby for the guests that aren't able to make coffee in their rooms.
I gave this hotel 1 star for service and it was enough to give them an overall rating of 1 out of 5 stars.
- Riverside Hotel Cayce
