I have waited a few days to write this review so that I could do so with a clear head and stick to the facts. I urge you to read it in its entirety if you are considering this hotel. My family was traveling to Parris Island for my son’s graduation from Marines boot camp. We had a large party so we booked 4 rooms. I arrived on Tuesday evening with my sister, niece and nephew (March 6, 2012) and was assigned Room 311. Upon arrival the room was clean and acceptable. There were two double beds in the room. As soon as we arrived we checked the beds because we wanted to make sure there were no bed bugs. (It’s the thing to do these days). So when we pulled the sheets up we noticed the mattresses were encased in bed bug protection bags so we felt safe. A few minutes after we brought in our luggage, we noticed a blood spot on one of the pillow cases. We figured it must have been from my nephew, who recently picked a scab. However, he was not near the bed so I don’t know why we brushed it off. The next morning, we went to my son’s Orientation Day and the gnats were biting. We noticed later that day we had bumps and assumed it was from the gnats. I checked into a second room (326) when my husband arrived. My sister, niece and nephew remained in 311. I brought my suitcase with me from Room 311 to 326 on Wednesday. After sleeping in Room 311 I had a ring of bites around my ankles. Chalked it up to – yes, gnats. By Thursday, my sister was developing more bumps and itching madly. Again, we chalked it up to the gnats. Friday we checked out of the hotel and my sister and my nephew kept complaining about the itch of their bites. No one else seemed to have any problems (we had a total of 4 rooms). On the 12 hour ride home, my sister started reading about bed bugs. The gnats theory didn’t fit her symptoms so she was determined to figure out what was going on with her. Every symptom and description pointed her towards bed bugs. Since my luggage traveled from Room 311 to 326, and then it was in the trunk with the rest of our family’s luggage, we ALL had to take full precautions. We left our luggage in the trunk overnight since we arrived home late at night. The next day, and the following two days were a complete nightmare for all of us (4 households). We had to take every precaution that we didn’t bring any bed bugs home with us. We spent 2 solid days bagging and washing, drying and spraying everything possible. Did you know there is a bed bug registry you can check to see if any reports have been made for your hotel? I didn’t – until now. Bed bugs are brought in by the travelers. They become a nightmare for the hotel as much as they become a nightmare for the victims. But there were not just a “few” bedbugs in this room – they had a field day with my sister. She had many bites on her arms, hands, and even her FACE. We have not been able to sleep since the event. I still worry I may have brought one home in my luggage. I am an easygoing person and this has turned my world upside down. I urge you to read up on bed bugs and know the signs- and know that blood spots on bedding are a clear sign of them –as well as the fact that if there is a bedbug protector on the mattress, they will hide in the headboards, under the beds, in the folds of the dust ruffels, etc. . So be thorough when you check. I am not saying this hotel is totally infested. It was one room – but it happened to affect all four rooms because our luggage traveled from room to room and then from room to car with other luggage. We called the hotel first thing Saturday morning and reported our suspicions of bed bugs. They said the manager was off until Monday but they would take the room out of circulation until it was checked. They called my sister back on Monday and CONFIRMED the room had bed bugs. They offered her one night reimbursement. My sister insisted she didn’t want to pay for the horrific stay. That evening they responded and said they would reimburse for the full stay in the one room. Every hotel is vulnerable to bed bugs – you must be proactive and make sure you know what you are looking for and that you take the time to check. I am still afraid they made their way in to my home. I won’t sleep for weeks until I am bite-free that long.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 March 2012
The guest was correct in that we did have bed bugs in that room. Unfortunately as she said, other guest bring them in. We are and have been proactive with this but sometimes it happens. All rooms aren't infected so do check the room out and if you suspect problems, let the hotel know. They will be glad to move you to another room and have someone eliminate theproblem in that room. We checked all rooms that the guest had and no other problems were found. We apologize for this problem and hope that they will accept our apology.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC