A lesson learned...take the negative reviews with a grain of salt and what you will get is a "diamond in the rough". We stayed at the Shelter Harbor Inn despite some negative reviews we came across when we were making our travel plans. Although at first I was worried being I was making plans for my large extended family which included several rather demanding teenagers who wanted to stay at a "real hotel" and not "somebody's old house", a severely arthritic Aunt, and one grumpy-old-man, and I had to go through alot of room juggling and making changes to my reservations and wasn't sure what to expect. Well from the moment we arrived to when we departed our stay could not have been made any more perfect. We stayed in rooms in both the Barn (15,19 & 20) and Carriage House (#23). Rooms 19 & 20 had a large room adjoining the two rooms which we got to have all to ourselves to congregate, play games, watch tv, eat, etc. They even provided us with air mattresses for the kids to have a slumber party. There was also a huge deck off of these rooms with lounge chairs and tables and that overlooked a croquet court, a kiddie play area and beautiful gardens. For a place as old as it is the rooms were immaculate and obviously well cared for. As well, the grounds were impeccable, the roof-top hot tub was heavenly, and every meal was a culinary delight. We especially loved the full breakfast included with our stay and that we were able to enjoy sitting outside on a rustic stone patio with views of the gardens. Perhaps the breakfast waitstaff was somewhat inexperienced but it was clear that they were eager to get the expereince and no doubt my troops gave them a run for their money. Nevetheless the "greenness" of the upandcomers was certainly made up for by the dinner servers of which our waitress (Meghan) delivered us the art of classic service with grace. For the most part we were attended to with nothing but good old-fashioned hospitality and customer service by all of the staff that we had the pleasure of interacting with. Even the teenagers had remarked about the level of service being better than a "real hotel". Well we were happy that we did not pay any heed to the negative reviews, because this old country Inn is a diamond in the rough...sadly, even its own website does not do it justice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC