The Sheraton chain is starting to become more consistent at providing an adequately mediocre experience than a good one. My room was tired and my tv remote did not work. When I woke up to shower, I realised that my tub was filled with hair that was not mine. I called housekeeping and asked them to clean my room since I was going to the gym. 1.5 hours later - room it cleaned. When the housekeeper did come, they found that the shower had a slow drain which required maintenance to come up. A hour later still not fixed. They finally moved me to a new room but it wasn't without my having to really push the staff.

I wouldn't make it a point to stay here unless I had to.

I have stayed here many times and do not have a bad thing to say the service was great. The hotel staff very friendly. I've stayed at other hotels. And do not way up to to this one. For the same price y stay else where when u can stay at a place that makes u feel welcome

Cons
- No in room Wifi
- Few Outlets
- Dirty Desks
- Lots of hallway noise
- Cramped bathroom
- Hot water took a while

Pros
- Excellent Location
- Great Staff
- Park'N'Fly
- Quick shuttle service
- 24 hr club lounge access, staffed from 6-9PM

I had a quick stay at the Sheraton at the Providence Airport, and I had a few qualms with the service I received.

As I checked in late, I was given a room with a filthy desk, but immaculate beds and bathroom, which matters more. However, upon booting up my computer, I found there to be no wifi in the hotel; calling down to the desk led to me being informed that there is wifi only in the lobby and the club lounge, the latter of which I was able to receive eventually in my room.

The staffing, however, is phenomenal, and all of the staff seemed quite well-informed and intentioned.

Yet the physical plant of the hotel leaves much to be desired. For example, there are only three elevators in the hotel, two in one bank and one in another, but these elevators can get very crowded quickly with a hotel of this size, and getting one was a bit of an issue. Fortunately, though this issue affected us during check in, we were able to get one promptly at 3AM to catch our early morning flight. Furthermore, the ceiling in the bathroom is lowered from that in the room, substantially. Also, the light fixture in the bathroom protrudes from the wall, and I hit my head on it several times. The walls are dented, and some of the wallpaper is peeling as well, giving the hotel a bit of an abused appearance, which is also relayed by the furniture which appears as though it had seen better days. Also, the doors in the hotel are very thin, or just not good at all at soundproofing, because I could clearly hear the conversations that were being held outside in the hallway.

However, for the use as a pit stop between my house and an early morning flight, the Sheraton at the Providence Airport was more than ample for a few hours of quick shut eye before going to the airport which is literally a 3-minute shuttle ride away.

The Sheraton Providence Airport Hotel is my "home away from home." My business takes me to Rhode Island & I have been staying at the property on a weekly basis for over a year and have yet to have a complaint. The personnel are the best and always exceed my expectations. The facilities are maintained very well and any needs are addressed right away. I'd also like to add the location is very convenient to southern New England sites such as Jamestown & Newport, Providence and even Boston. I highly recommend the Sheraton Providence for business and recreational travel alike.