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Hilton Garden Inn Providence Airport/Warwick – reviews, photos


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90% Recommend
4.5 of 5 stars 31 reviews
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All (31)
[ Date ] [ Rating ]
Best Hotel Experience Ever!!!

Hilton Garden Inn Providence Airport/Warwick

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5 of 5 stars
sc_southern_smile   1 contribution
South Carolina
26 Aug 2009 | Trip type: Friends getaway
2
people found this review helpful

The purpose of my trip was to attend a wedding in the RI area. I was traveling with 8 other people, who all stayed at this hotel. My personal length of stay was 5 nights, so I had a lot of interaction with the staff. Each and everytime I walked out of my room I was greeted by every hotel employee. The staff went out of his/her way to accommodate myself & my group of friends. We were traveling from SC, so being new to the area the front desk to it upon his/her self to print directions of the area along with directions to special points of interest. Some members of my group had delayed flights and some were even rerouted. As soon as they arrived to the hotel, they were greeted with a speedy check-in so that they could finally relax in the comfort of their room.
Every employee was aware of our group and reason for traveling. The groom was given complimentary breakfast, which was a nice & unexpected!
Multiple times myself and other members of the group were extended the complimentary offer & use of the hotel shuttle service so that we could complete all of our "wedding task" since most of us were in the bridal party.
Another outstanding service was from Lindsey, the Sales Manager. I quickly needed to go to the local mall and get back to the hotel in a very short time frame. The shuttle was out and she took it upon herself to drive me to the mall so I could make it back in time for the rehearsal dinner.
I have stayed at many hotels and Hilton Garden Inn hotels in particular. This hotel was not only the best hotel experience I have had but the best Hilton Garden Inn I have every stayed at. It is very clear that the excellent customer service & genuine hospitality is a direct reflection of the General Manager, Kevin Buchanan. I think other hotels should use Kevin's property as a model to set standards, so that they too can provide the outstanding service that this Hilton Garden Inn provides. Special thanks to the GM, Kevin, and specific staff members: Ross, Joe, Kelly, Lee, Lindsey, and thanks to all of the other staff for making our stay so enjoyable and memorable.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay August 2009
  • Visit was for Leisure
  • Travelled with With Friends
  • Member since 04 January 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Lee Buchanan, Management Representative
(Management representative)
9 Dec 2009
Greetings:

Thank you very much for sharing your kinds words regarding your recent experience at our hotel.

We are very pleased to hear that everything went well for you and your friends!
Traveling out of town for a wedding can be stressful enough - I am glad to hear that you enjoyed yourself.

We look forward to seeing you again when traveling in our area!

The staff at the HGI Providence / Warwick Rhode Island
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR5,776 (year-round)
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Nice, Clean Hotel Near Providence

Hilton Garden Inn Providence Airport/Warwick

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4 of 5 stars
drmgeorge   44 contributions
New York City, New York
25 Aug 2009 | Trip type: Solo travel
2
people found this review helpful

I booked this hotel through Hotwire, so I got a good deal ($65). It's about 15 minutes from downtown Providence. Parking and Internet are free (unlike the downtown Providence hotels). The hotel is new, clean, well-kept. It's not in a very desirable location (unless you need to be right by the airport), but it is convenient to Providence.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay August 2009
  • Visit was for Leisure
  • Travelled with Solo Traveler
  • Member since 12 July 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Lee Buchanan, Management Representative
(Management representative)
9 Dec 2009
Greetings:

I wanted to take a moment to say thank you very much for nice feedback regarding your recent stay.

We take pride in the service and amenities that we offer to each and every guests and I am pleased to see that it was well received.


We look forward to welcoming you back on your next visit!

The staff of the HGI Providence / Warwick Rhode Island
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR5,776 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
don't stay here--room dirty and stunk!

Hilton Garden Inn Providence Airport/Warwick

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1 of 5 stars
LouisianaTraveler_7   3 contributions
Baton Rouge, LA
4 Aug 2009 | Trip type: Couples

Last stay here was very disappointing. Room stunk horribly of sweat socks or something, and the lady at the front desk was the most unhelpful human being I have run across in a long time. I can't believe she works for Hilton. I love Hilton Garden Inns, but this one is terrible. I absolutely would not recommend this hotel to any of our friends. There is a Hampton Inn and a Holiday Inn Express that are both close by, and I plan on staying at one of those on my return trip.
Save yourself the horrible experience with staff who do not care.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 23 October 2004
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: INR5,776 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Another great stay at a Hilton Garden Inn

Hilton Garden Inn Providence Airport/Warwick

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4 of 5 stars
Zautman   34 contributions
Georgia
24 Jul 2009 | Trip type: Family
2
people found this review helpful

Hilton Garden Inns are quickly becoming my favorite choice if I need a mid-priced chain hotel. We chose this hotel since it was close to Providence, but better priced. While it is close to the airport, the surrounding area looked a little rough though and off the beaten path. Like other Garden Inns we have stayed at, the whole hotel looked very new and clean. We had no problems with checking in or out. Our room was comfortable and pleasant. We got the Bed and Breakfast plan and had a very enjoyable and filling hot breakfast. The pool was well maintained and the two computers for guest's use is always appreciated. I can't understand why this hotel is rated as low as it is for Warwick.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Travelled with Family with Young Children
  • Member since 30 June 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Lee Buchanan, Management Representative
(Management representative)
9 Dec 2009
Greetings:

Thank you very much for your positive feedback.

We aim to make each guest experience an enjoyable one - I am glad that we have succeeded.

We are proud of the services and amenities that we are able to offer - it is nice to hear that they are well received!

We look forward to accommodating you during your next visit to our area!

Regards,

Staff of the HGI Providence / Warwick Rhode Island
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR5,776 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Decent option near the airport

Hilton Garden Inn Providence Airport/Warwick

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3 of 5 stars
MR_PHL   50 contributions
Philadelphia
9 Jul 2009 | Trip type: Couples

I booked the hotel through an 'opaque' travel site and paid about $50 a night. I was actually visiting Newport over Independence Day but got shut out of hotels on the island.

Check in: Quick and easy. Since the room was pre-paid, we were in quickly. The front desk put us in a King room which is always a plus.

Location: About a mile from the airport. Coming off the Jefferson Boulevard exit of I95, hang a left, drive past a large construction yard and the hotel is on the left, across the street from what appears to be a large parking garage under construction. The neighborhood did not leave me breathless. I believe most of the airport hotels are on Post Road along with restaurants and gas stations. There is nothing on this stretch of Jefferson. The hotel has a sign on the front desk warning people to remove GPS devices and stands from cars due to break-ins that have occurred. Also on the second night of my stay Warwick police stopped by after what was described to me as an unstable woman traspassed at the hotel. I would definitely secure my vehicle due to these issues.

Room: Very nice. Spacious and clean. The bathrooms are large and everything was in working order. If you must have a flat screen TV, you will be disappointed. It didn't bother me. Coffee maker, fridge, microwave are all available in the room. I was extremely pleased. Decent channel selection on the TV. The bed is a Select Comfort where you 'dial' your level of comfort. I have never slept on one of these before but found it to be very nice. Very minor complaint is that you can hear everything going on outside the hotel from your room. A group was up late a couple of nights talking out on the patio and I could hear every word these people said.

Amenities: They have a pool and fitness center which we did not use. There is also complimentary internet access which worked well in the room. That is a big plus for me. If you don't have a laptop, the business center is on the first floor and is also complimentary. There is a restaurant on site but breakfast is not free unlike many hotels in this category. Parking is free and there is a shuttle to the airport. There was a laundry room on my floor.

Service: I had little interaction with the staff during my stay, but found everyone that I did meet to be polite and helpful.

Overall: This is a nice property. For the money I paid, the value was tremendous. The neighborhood is ugly, but as long as you make sure to remove anything of value from your car you should be ok. If I were staying in this area again, I would consider this property. Free breakfast would be nice, but free in-room internet is a huge plus for me. I definitely recommend trying the opaque travel sites to book this as the discount over the street price was about 60%.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Age group 35_49
  • Member since 10 November 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Lee Buchanan, Management Representative
(Management representative)
9 Dec 2009
Greetings:

I wanted to take a moment to say thank you for sharing your very kind thoughts regarding our hotel.

We take pride in our property and aim to make each stay an enjoyable one. Customer Service is a top priority and I am very pleased that our dedication has been well received.

The area around us is slowly being built up.

To give you an update there is a new train station that is being built directly across the street from our hotel: it is still underway and moving along rather quickly - it should be opening mid to end of 2010. We have also opened a new restaurant "The Ironworks Tavern" which is attached to the hotel! We are very pleased and excited to share these great new additions with our guests!

We look forward to seeing you again in the near future with quite a different look!

Regards,

The staff of HGI Providence / Warwick Rhode Island
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR5,776 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hilton Garden Inn Providence Airport/Warwick Also Known As

  • Hilton Garden Inn Warwick
  • Hilton Warwick
  • Warwick Hilton
  • Warwick Hilton Garden Inn
Address: 1 Thurber Street/Jefferson Blvd, Warwick, RI 02886
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