I recently booked a room at Budget Inn-N. Kingstown NR through hotels.com and was advsd that the reservation was through a seperate web site. The above metioned motel that I was book in well where shall I begin. I arrived at the motel and the man that was behind the counter had no idea about a reservation for this hotel, he barely spoke english just shook his head. So my opinion what is the sense of booking or reserving a room if the motel/hotel has no idea who you are or what you are talking about. Honestly as soon as I gave the man my credit card which was supposedly already charged as i reserved the room on line or so I thought, if I had known that I would not have been charged a cancelation fee as was posted on the website I would have driven to the Holiday Inn up the road and paid the extra money to be comfortable. When entering the room, there was no heat in the room and instantly noticed that there were shims placed inbetween the wall and the floor. Upon returning to my vehicle to bring my belongings into the room that my mother, my daughter, and I were staying in when turning around to leave the room the man at the counter was standing behind us, just standing there, it made us feel like we were staying at the Bates Motel from Phsyco. I must say it was very uncomfortable. He came into the room to turn the TV on and the heat. After unloading out belongings into the room we noticed that there was paint all over the wallpaper in the room itself, the bathroom floor around that toilet well that is another story, you would sink into the floor losing your balance just to use the toilet, never mind the tank hitting the wall when you stood up. The shower well, there was no hot water and the water was rusty, so there was no taking a shower to even relax from the 7 hour trip. The wash clothes that were in the bathroom were full of rust stains, we were suppose to wash with those and shower with the rusty water for a court hearing on Friday. The beds, now that is something else to talk about, honestly from the smell in the room I was looking under the beds for something that wasn;t so fresh, when laying on the beds it was like the bed incased you and not in a good way either. To say the least all 3 of us slept in all of our clothes and thankfully had brought extra blankets as we were not about to climb under the sheets. I atleast would have rather been cold all night.Absolutley unacceptable. Out of all of the hotels/motels I have stayed in over the years this was the worst by far. As I mentioned before if I had known what i found out this evening when I called to voice my complaint that my credit card had not been charged I would have ran for it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC