My total experience was 5 star all the way. The room itself was the BEST I've had in years. Including new properties.

This is a nice 3 story hotel on the northwest side of York. Room was well equipped and the staff was helpful. They have a large breakfast room with a good variety of items in the morning.

There are a couple of chain restaurants nearby, but I went downtown to the brew pub for dinner.

My husband stays here when he's traveling for business. I've joined him a few times & we've only had one plrobe & that was resolved right away(someone had been smoking in our room prior to our arrival-they gave us another room). The staff is great, breakfast is nice, close to several resturants, shopping malls & many attractions. Reasonable price also.

Never in my life have I experienced a worse check in procedure than at the BEST WESTERN Westgate Inn in York PA-despite having confirmations.

Not only did they say that they did not recognize our AAA reservation confirmation and blame it on their computers, but they also gave away one of my guaranteed reserved rooms which I had confirmed 2 hours prior to my arrival. They then tried to tell me that some woman called in and cancelled one of our rooms the previous day.

The employee at the front desk realized that the hotel was clearly at fault but needed approvals from her manager in an attempt to rectify the matter. She called her manager and left messages requesting for him to come in to handle the problem as it was his group that was in town that sold out the hotel. He was MIA and was of no help once he was reached on the phone. Despite the facts that I had confirmation documentation in hand, he could offer no remedy other than have one of his employees "walk us" to a different hotel.

Only after personally checking rooms did the employee discover that the hotel was NOT fully booked and there were plenty of rooms available. By the time we were able to be checked in, we had already missed dinner reservations with friends and were forced to eat late at a different restaurant.

This was absolutely the worst experience ever having had to endure this kind of incompetence over what should have been a simple procedure. Best Western touts itself in its ads that they care. Well, I can tell you first hand that they definitely do not.

Best Western? I'm afraid not. It should call itself Worst Western. That would be truthful.