When we checked in, I told the desk attendant that we had made reservations for a pet room. He told us he was giving us a room in the tower, one of the better rooms. When we got to the room, we were very pleased. It was a lovely room, good atmosphere, clean, just what you wanted for the price. However, we immediately received a call from the front desk saying we were put into the wrong room, and this was not a pet friendly room. The desk attendant came upstairs and said he had made a mistake. In compensation, he gave us a coupon for a free in-room movie rental and two free drinks at the bar, which I thought was a decent thing to do.
However, the room we were moved into was disappointing. There are definitely two classes of rooms at this hotel, but you are charged the same for both which is unreasonable. The tower rooms are the nice rooms, and if you want your money's worth, definitely try to get a tower room. The other rooms are all in an old section, like a hotel that was built in the 1970s, which is musty and tired. Although it is apparent they have tried to update the rooms, it just doesn't work, and the room still feels worn out. The one nice thing about the pet rooms is that they have a sliding glass door (which was very difficult to open and close) that opens onto a little grassy area where you can walk your pet. It's a minor convenience, but definitely not enough for the price. Also, even though they give you the bottom of the barrel rooms for the pet rooms, you are still charged the same price as the swanky rooms, and on top of that, a pet fee. So you are in fact paying more for a substandard room, which is wrong. Overall the room was clean, albeit old and musty.
All hotel employees that we came into contact with were professional and polite. The location is in a busy area of Wyomissing, so it is constantly bustling with activity. Our room basically opened onto the Hooters parking lot, which may or may not be your thing.
It is, unfortunately, difficult to find a good pet friendly hotel in the Wyomissing area, but we may continue our search. If the price of the pet rooms was cheaper, I would probably stay here again.
- Crowne Plaza Reading
- Crowne Plaza Wyomissing
- Sheraton Reading
- Reading Sheraton
