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Fairfield Inn & Suites Wilkes-Barre/Scranton – reviews, photos

2.5 of 5
884 Kidder Street, Wilkes-Barre, PA 18702
Hotel amenities
Fairfield Inn & Suites Wilkes-Barre/Scranton
Ranked #2 of 17 hotels in Wilkes-Barre
4.0 of 5 stars 55 Reviews
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55 reviews from our community

What travellers say about this hotel
  • Very nice(6)
  • Breakfast area(5)
  • Parking lot(3)
  • Hot tub(3)
  • Modern decor(3)
  • Flat screen TV(3)
Traveller rating
    31
    16
    6
    2
    0
Only show reviews for Family (22) | Couples (16) | Business (9)
Date Rating
Over the Rainbow
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Pleasantly Surprised”
4 of 5 stars Reviewed 30 October 2011

Our family of 3 stayed here for a weekend wedding. It was one of 3 hotels recommended on the wedding invitation. After reviewing all three here on Trip Advisor. We picked the Fairfeild. After reading the mixed reviews, we were pleasantly surprised. The room was clean. The bathroom spotless. Good water pressure. Heater/fan/ac unit worked well and was quiet. Great tv and channel selection. I slept great, but my husband felt that the bed was a little too soft to his liking. No view whatsoever out our window, but the glass was clean and window would open a bit for fresh air.

Breakfast was far from gourmet, but it was more than we were expecting. Waffles and microwavable breakfast sandwiches, fruit cups, yogurt, bagels, toast, cereal, hard-boiled eggs and some fruit (apples and bananas). Coffee was good. The items were well-stocked and the young lady in charge of the breakfast area was very pleasant.

Staff was friendly. We needed a couple of items not found in the room- an extra toothbrush and a sewing kit. These were readily provided with a smile. Lobby was neat, well-lit and clean.

For the room rate of $99/night, we got exactly what we were expecting and would return to this hotel again if we were in the area.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review
28 February 2012
Thank you for the kind & pleasant comments! Our entire staff is pleased to hear you enjoyed your stay & thank you for recognizing our hard work. It is our goal to have our guests happy & satisfied with their overall stay. We would be happy & look forward to serving you again.

Thank you!

Management & staff
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Boston, Massachusetts
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Ok but not great”
3 of 5 stars Reviewed 13 October 2011
1
person found this review helpful

Room was very dusty. Front desk had very little hotel knowledge. What time is breakfast? I am not sure was the answer. Worstvpart was thatvit was very hard to sleep with all of the road traffic noise. Breakfast was skimpy and staff seemed inconvenienced by customers. Stay here if you must but do not expect much.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask living2eatumm about Fairfield Inn & Suites Wilkes-Barre/Scranton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review
28 February 2012
Thank you for your honest feedback. We do our very best to satisfy all guests & we apologize for any issues you experienced. This is not the normal stay experience our guests receive & it is our goal to provide all guests with a high level of service. We take great pride in our beautiful property & the level of care we provide our valued guests. I would hope you would give me the opportunity to personally address your concerns by calling (570) 208-4455.

Thank you,

Management & Staff
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Ithaca, NY
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Average stay, but not what I expected from Marriott”
3 of 5 stars Reviewed 20 September 2011

Very difficult to find the entrance. Room was small, crowded with large furniture and very dusty. Very difficult to get around the King bed with such a small room. Bathroom was clean, but again dusty with cobwebs. No fridge/microwave or hair dryer. First floor room was flooded all night with the outside parking lot lights, insufficient clock radio and blinking light on the ceiling fire alarm. We did not have a restful nights sleep.

Not up to the par of Marriott's that we have stayed in the past. We skipped the breakfast, but it was standard. Staff was friendly and quick.

We had called Mohegan Sun for the special rate and received it. I feel that the rate impacted our stay. Shuttle service to the casino was hard to manage with us having to call ahead and hope that someone was available to take us. Vans and shuttle staff were from neighboring hotels which made it hard to find on pick up.

For the rate we paid, I would have expected this from a lower level chain. It wasn't an awful stay, but would seek elsewhere in the area next visit.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review
21 September 2011
Thank you for your honest comments. I was upset to read about the issues you experienced. I personally apologize & would appreciate the opportunity to address your concerns. I do not recall speaking with you during your stay. Please call me at (570)208-4455. We certainly have microwaves & fridges available per request. Hairdryers can be found in the guestroom closet area inside a black bag. We do provide shuttle service for all guest as well. We have 2 shuttle vans to accomodate as many guest requests we possibly can. To ensure guaranteed drop off & pick-up times, you we need to pre-schedule your exact times you prefer with our front desk. If you are calling without pre-scheduling shuttle service times, then there maybe a short wait time if both shuttles are currently in use. We do encourage that you pre-schedule shuttle service to ensure there is not a wait time longer than desired. Your stay is not the feedback I normally receive. I would appreciate any opportunity to serve you again.

thank you,

Management & staff
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Belleville, Canada
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Great hotel, very welcoming”
4 of 5 stars Reviewed 12 September 2011

We arrived after a long day of travel on a motorcycle. We were hot and tired. We had a coupon for this hotel. The check-in was quick and hassle free. The hotel was very clean and appeared to be newly renovated or not to old. Breakfast was adequate, the usual. The bed was amazing. We plan on staying again some time in the future.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Ask Holly154981 about Fairfield Inn & Suites Wilkes-Barre/Scranton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review
14 September 2011
Thank you so much for the wonderful comments. It is our overall goal to create this experience for all guests. We hope you stay with us again & we appreciate your business.

thanks so much!

Management & staff
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Annapolis, Maryland
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“We won't return and get a vacuum!”
3 of 5 stars Reviewed 8 September 2011

Stayed in a suite for a family reunion and was sorely disappointed. Bathroom shower curtain was too short and it was a hassle to get another one. The carpet throughout the entire place was loaded with fuzz, wrappers, and general crud. The front desk staff was very helpful but at times seemed overwhelmed. Breakfast was decent enough. We had to ask for enough towels (3 of us) and the first day we didn't even have shampoo! I got tired of complaining to the front desk and I am sure they were sick of hearing complaints. As I told them I needed a longer shower curtain, another patron was behind me saying that her bathroom was flooded from the same problem...needs some serious cleaning and new management.

Room Tip: Ask for one with a real shower curtain that was vacuumed.
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  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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mnafus, General Manager at Fairfield Inn & Suites Wilkes-Barre/Scranton, responded to this review
12 September 2011
Thank you for your honest feedback. I would like to send our sincerest apologies for the issues you experienced. We are reviewing theses specific areas that you mentioned and we are working hard to satisfy our guests. We certainly will not make excuses and hope that you accept our apologies. This is not the normal stay experience and we can only hope that you will give us another opportunity to serve you as our guest again in the future.

I am not sure if you spoke to a manager at the property, but we are always willing to speak with our guests and review any concerns they may have. Please feel free to give us a call at (570) 208-4455.

Thank you,

Management & staff
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Additional Information about Fairfield Inn & Suites Wilkes-Barre/Scranton

884 Kidder Street, Wilkes-Barre, PA 18702
Price range (per night):* INR8,052 - 9,842

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