We recently stood at the Woodland Inn for our 10 year wedding anniversary , and the room was very nice . It had a very large jacuzzi , nice size bed , and this room happened to face the stream , which was very nice to look at !!!!!!!
However , the next day when we left , we expected the house cleaner to at least clean the jacuzzi , which got dirty from the night before because we had used it . Not only did the house keeping NOT clean the bathroom , they also DID NOT even bother to clean the jacuzzi . The jacuzzi clearly needed to be clean , and they failed to do that . Also , when we arrived there the first night , we had a total of 4 clean towels to use , housekeeping left us with only ONE !!!!! So I had to call them to provide more towels , more toilet paper , and I ended up cleaning the jacuzzi MYSELF !!!!! For the price of this room , I at least expected the room to look decent when we got back from sight seeing . Although we left the next day ( it was just a weekend getaway ) , I would NOT be returning to this Inn at all . Having traveled the entire world and staying at many different hotels , motels , and Inns along the way , this by far was the WORST that I have ever seen in housekeeping . I have NEVER cleaned a jacuzzi anywhere that I have stayed at !!!!!!!! Even 3 star hotels always have the bathroom clean for you when you get back to your room.
Overall, impressive room , housekeeping , not impressed ---- someone please teach them how to clean a room !!!!!!!
Room Tip: We stood in room 235 , overlooking the stream ..........
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 December 2011
Thank you for taking the time to review our hotel. Our housekeeping department is instructed to fully clean every guest room, unless the room has a "Do Not Disturb" sign on their door.
Guest satisfaction is our number one concern for all aspects of the property. I do apologize that your overnight room was not given proper attention, and hope that you will give us the opportunity to show you the excellent service that we are known for in Wilkes-Barre. Please contact me directly, and I will be happy to assist you with your next stay in the area. I can be contacted at the hotel directly (570-824-9831 ext 345) or by email (Kelly@thewoodlandsresort.com). Thanks again for taking the time to share your comments with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC