When we got to our room, my wife noticed that there was a used razor blade under the bed-skirt of one of the beds. Though I did need a shave at that point, I prefer to use my own razors or, assuming I have to borrow one, for it to be unused and not stored in a place I could step on it. We thought maybe this was a rare accident, and we went to the front desk and they kindly moved us to the room next door. Then in that room we noticed a tiny bug which looked pretty close to the Google-images pictures of a bedbug. When we called management they assured us it was no such thing, and the manager, now hanging about (a bit too comfortably) in our room, offered us a "complimentary breakfast" for our trouble. At that point, however, it was beginning to seem like a bad Quentin Tarentino movie, and we had not even seen yet what the third or fourth rooms had in store. So we ended up loading the kids in the car and driving through the night until we got to our holiday destination. While overall I am grateful for the low rates this hotel offered us via our third-party online negotiator, I gladly would pay an extra few bills next time for a room free of used shaving implements and bedbug-resembling vermin.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 January 2012
We are truly disappointed to hear of this guest's experience with us.
We strive to provide each of our guests with a high level of service and attention to detail and regret that we missed the mark on what should have been a great guest experience. We again offer this guest our apologies and thank them for their feedback which allows us to make improvements to our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC