The staff of this hotel was among the most helpful that I have ever encountered in my lifetime of traveling. They made sure that our rollaway bed was in our room by late afternoon (hours before we had arrived, I know this because I called ahead to confirm the reservation at about 5 p.m. and to ask about the rollaway and they said that it was already there).
The checkin procedure was hassle free and smooth as silk.
When we entered our room we noticed that we did not have enough towels for our party of four. I called the desk and they brought plenty more, and they arrived in less than two minutes. It’s impossible to beat that. This occurred despite the fact that they have no bellboys on staff to deal with this sort of thing. The woman who was working at the front desk made the towel run herself, personally and in good cheer.
We arrived rather late and we were hungry after driving for 11 hours. We asked the same wonderful woman at the front desk (I wish I had caught her name) about places to eat that might still be open late on a Saturday night, and she had a lot of good ideas. We settled on a place that she said was about a mile away, Faccia Luna, 1229 S. Atherton. I’ve posted a separate review of that fabulous place under State College restaurants, but suffice it to say here that we really appreciated the hotel staff’s terrific recommendation for food.
I cannot speak highly enough of the staff here. Bravo, bravo!
The hotel itself had a few issues, but nothing too serious. Our room #222 was too cold due to the air conditioning, which we could not turn off despite a lot of fiddling with the thermostat. (In fairness to the hotel, I must also add that I did not complain about the a/c, we just put on blankets and went to sleep). Our queen sized bed was way too springy, so much so that if we had tried to engage in any horizontal refreshment we would have been catapulted out from the bed by the recoil. Fortunately for us, we were too tired. We slept comfortably despite the springy bed.
The checkout procedure was even smoother than the easy checkin. No problems and no surprises.
The complimentary breakfast was your basic hotel buffet fare, nothing to praise or to criticize, really. However, I must also add that I find the styrofoam or plastic plates and plastic cutlery that are seemingly ubiquitous in hotel breakfast buffets to be a constant irritant. The hot food can melt those plates, and even if that were not the case, the styrofoam and plastic just cheapen the hotel breakfast experience. Oatmeal was so hot that two people in the breakfast room called it “lava oats,” and they were not too far off the mark. It’s OK to serve too hot oatmeal only if it is not in dishware that melts at extreme temperatures.
I find the cheap plates and cutlery to be particularly inexcusable in Residence Inns, because they already have decent dishware and silverware available for use in the guest rooms. It’s not as though they don’t already have the dishware and silverware. So why cheapen the breakfast experience with the stryofoam and plastic in the buffet? I just don’t get it. I hope one of these days I can stop ranting about this issue, but I won’t until the stryofoam and plastic is history.
Summary of my review of this hotel: staff is top notch, kudos to them. The hotel could use a few improvements, but overall, it was a good experience in State College.
P.S. I didn’t try to use the internet service, so I have no basis for comment about that.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 June 2010
Thanks so much for taking the time to review our hotel and for recognizing Liz at the front desk – she’s very dedicated to taking care of our guests and this made her day. We agree that Faccia Luna is an excellent choice for dinner, glad you enjoyed it! We do wish you had mentioned the temperature in your room while you were here so that we could have taken care of it for you, but appreciate you including it in your review. After reading it, our Chief Engineer inspected the unit to make sure it’s working properly. Thanks again for your review; hope to see you next time you’re in Happy Valley!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC