The carpets and bathroom floors had more dirt on them, than outside in the gardens. White socks turned virtually black within hours.

The LOUD band music rocked us until 1:30 AM when they finally turned down the volume. Even after calling the front desk at 11:00 PM, they did nothing about it!

Food was well cooked at least we ate well. The entire town is depressed and run down.

My wife and I were to be married just across the NY border in Waverly. We had booked the best western over a year in advance due to their hotel bar and acceptance of small pets. Less than a month before our wedding we found out indirectly that the best western had ditched our contract in order to accept a larger party that would be staying for a longer period of time. Needless to say, we were furious.

The staff was no help and actually quite insulting when dealing with all of this. We were appalled that they broke our contract.

Fortunately for us, the Hampton Inn had just opened. We moved our party there and had a fantastic time.

I will never stay at ANY best western again and gladly go far out of my way to give my business to another establishment as a result of this.

GO TO HAMPTON INN.

The hotel is clean and the rooms are well planned and comfortable. However, don't make the mistake of booking a room on the second floor in the area over the entertainment room and/or ball room WHILE A WEDDING OR PROM is in progress. The noise and vibration from the music will rock your room, chair, and bed. We had this experience at our last stay and it was horrible. We couldn't even think of resting or sleeping until the band closed for the night.

Upon checking in, I found that the hotel did not have me booked for the correct number of nights. Hotel's fault or hotels.com? I don't know. I do know, however, that the employees were rude, unhelpful, and very unprofessional. When asked about a room for Friday night, I was told that I would have to go somewhere else and "I cannot help you with this problem."

In addition to the terrible staff, during my stay I noticed that my room was cold. Upon calling the front desk, I was told they would send someone up to check on the problem. While sitting there, a maintenance man with a heater came to my room. I asked him what the problem was and he said that my heater had been in the shop all week and that I had only the case of the heater during my stay. No wonder it was so cold! I asked about this at the front desk and they simply shrugged it off.

If you're in the area for something to do and are looking for a place to stay: DRIVE SOMEWHERE ELSE!!! Absolutely terrible service, overpriced, and not the greatest amenities.