going in January is the best. We had wonderful weather to enjoy the hotel and the country side. Because there are only a few tourists the hotel was cleaner and the hot water was wonderful. Go now before it snows.

We have been staying at this property since it first opened. We've always been satisfied with the maintenance and cleanliness of the hotel. Unfortunately, this cannot be said of our last visit. We checked in on 10/11/2011 and checked out on 10/15/2011. We are members of the Choice Hotels Privileges club and should theoretically be greeted as such upon check-in. This was not done. The sink in our bathroom had a large crack in the basin which someone had tried to do a home repair on. Unsightly to say the least. We told the manager Mital about it. I'm sure that he was already aware. On the morning of 10/14 at around 6:20, I felt something under the sheet crawling on my leg. When I moved, I felt a bite. I flipped back the covers and turned the light on. There was some sort of bug running across the sheet. My wife got a tissue and I managed to "capture" and kill it. Still in my pajamas, I headed for the elevator. As I arrived there, the night manager Rich was just coming out. I showed him the bug. His reply was "what is that?". I replied "you tell me". He said that he would tell the morning manager Stan about it. When we went downstairs, Stan was on duty. He said that Rich had told him nothing. His statement to me was "what do you want me to do?" I requested that the room be fumigated and that the bedding be changed out. He said that it would be taken care of. I phoned the hotel later in the day and Mital said that it had been taken care of. When we returned back in the late afternoon, Mital said that the room had been "treated" and that it was thoroughly vacuumed and the bedding had been changed. He also mumbled something about a credit. When we arrived at the room, there was absolutely no trace of any chemical smell and there were spots in the room which still had dirt on the floor. The next morning, the bill arrived under the door. There was no credit. I went to speak with Stan. He said that he would credit back one night and then decided that he would have to talk to Mital first. He took my phone number and told me that Mital would phone me when he arrived in the afternoon. Mital never did phone me. That evening I contacted Mital. He said that he would credit me back one night's stay. When the credit appeared on my charge card, it was for 1/2 night's charge. I sent three emails to the property, all of which went unanswered. I finally sent a snail mail to Choice Hotel's CEO Mr. Joyce. I ended up speaking with Susan at their corporate headquarters. While they do grant the franchise, apparently there is little that they can do to control the practices of the individual franchisee. I eventually got some points put on my account. We had been staying at this hotel every April and October since they opened. While I understand that "things" happen, there is no excuse for the total lack of customer service displayed by Mital. We will NOT be staying here in April.

If you stay there beware - make sure that you take all of your valuables because I accidently left some money in the room which was gone when I returned. We had a handicap accessible room - bathroom was horrible - tub too high for the elderly to get into safely and the storage was a table over by the door, not anywhere near where you needed it - all in all I say find another place to stay!
Didn't even get an I'm sorry from hotel staff for my loss.

I have been a guest at this Sleep Inn And Suites property many times for business and pleasure. This hotel never lets me down. Back in Jan 2009 I gave this a five star review and it still remains five star to me. The property has been upgraded in all public areas and many guest rooms. The beds are so comfortable for an excellent nights rest. The indoor heated pool just made me so relaxed after a busy day with clients. The continential breakfast does the job to get one stated in the AM. The Sleep Inn is very clean. The guest rooms are immaculate with a very attractive bathroom with a refreshing tub/shower combo. The ownership takes pride in their business and it shows. This hotel is right in the middle of the Amish Country of Lancaster County. It is so convenient to all attractions, shopping and some of the best Amish restaurants in the area...The Sleep Inn will be one of your best choices when in the Pennsylvania Dutch Country.