This hotel used to be a wonderful old world charm place. We had stayed there several times. in hopes to see a revitalized Reading. I was so dismayed on how this is considered a Wyndham quality hotel and the deteriation of this old charmer. The lobby and lounge are so warm and inviting. That is where any charm ends. The first room 1206, we were given had a bed that had a huge dip in the middle in this very old mattress, that both people just rolled to the middle,.. funny at first... until I looked at the sheets ,ONE soo worn sheet on the bed with a dirty old throw. I am not kidding no comforter and a shredded sheet, obviously there is no head of housekeeping because this room could not of been made up properly and checked, Although our next room was not much better each room is given 3 towels,that were in shreds and had the feeling of sandpapper. The rooms are filled with mismatched falling apart furniture. The old TV and no working remote. Our bathroom tile floors have not had a good cleaning in years. The wallpaper is falling off the walls and have glue splattered all over, The hotel has cut back on its staff, quality and maintenance, terrible in this competive market. The hotel lounge was packed due to a wedding after party, but the smiling staff handle the crowd well, however as the bar was closing the bartender requested their tipps to be paid in cash to the crowd, which insulted alot of the people (when staff ask such a request..that usually means the hotel isn't giving the tips to their staff.) Kudos, to the desk clerk who checked us in, she was very professional, She did get us to another room to correct our problem, although a supervisor who was supposed to call us never did.
If a hotel chain is going to franchise its name, it better check in on the location to make sure it is living up to the quality requirements. It looks like that this old world charmer is going the way of a roadside motel... SHAME on the owners
- Also Known As:
- The Abraham Lincoln
- Wyndham Reading
- Reading Wyndham
- Official Description (provided by the hotel):
- The Lincoln Plaza Hotel & Conference Center is Berks County's premier hotel and hospitality experience. ... more less
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